Michael Goodman

• Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Resolved customer complaints in a timely manner to maintain customer satisfaction.
• Analyzed data related to production, distribution, quality control, inventory levels.
• Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
• Established performance metrics to evaluate operational efficiency and guide team objectives.

• Provided guidance to crew members during peak hours to maximize productivity and efficiency.
• Developed weekly schedules for crew members to ensure adequate coverage of shifts.
• Supervised and trained crew members on safety protocols, customer service standards, and job duties.
• Managed budgeting, scheduling and other logistics of the production process.

Coordinates work activities, prioritizes, and assigns daily work activities; monitors status of work in progress and inspects completed work. Identifies and obtains needed equipment. Materials and supplies for each project. Demonstration and enforcement of safety practices ensures work meets quality standards, and consults with assigned staff, assists with complex/problem situations, and provides technical expertise.

• Collaborated with other departments within the organization to achieve common objectives.
• Administered disciplinary actions fairly when necessary in accordance with company policy guidelines.
• Performed administrative duties such as payroll processing, scheduling meetings.
• Created reports on sales trends, customer feedback data, employee performance metrics.
• Developed and implemented training plans for crew members to ensure the highest level of customer service.

• Verified that drivers maintained required professional competences, licenses, and safety knowledge.
• Supervised all facets of routine deliveries by effectively routing loads, managing drivers, and meeting DOT requirements.
• Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.
• Reviewed and verified records related to labor hours, delivery times and inventory levels.
• Maximized safety of transportation operations through use of field safety assessments.
• Oversaw scheduling for day-to-day activities of 50 transportation employees.
• Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
• Set routes for optimal deliveries, coordinated driver and staff schedules, and assigned out specific tasks.
• Served as point of contact for customers and staff, applying customer service and interpersonal skills.
• Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of 50 units daily.
• Oversaw scheduling for day-to-day activities of 45 transportation employees.
• Spearheaded awards program for drivers in order to boost safety and promote optimal practices.
• Maintained workplace safety by involving employees in order to maximize engagement and team morale.
• Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.