Michael Gookin
Summary
Dynamic professional with a proven track record in customer satisfaction and data entry, honed at SquareTrade and through diverse roles in home care and warehouse operations. Excelled in handling high-volume customer inquiries and complaints, achieving top-tier service levels. Skilled in multitasking and communication, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Home Care Provider
Self Employed Services
Fort Jones, CA
05.2019 - 05.2024
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Arborist, electrical,carpentry and landscaping.
Warehouse Worker
Amazon
Renton, WA
04.2017 - 02.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Picking, packing and sorting.
Customer Service Representative
SquareTrade
Seattle, WA
03.2015 - 04.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Heritage High School
Brentwood, CANo Degree - Psychology
College of The Redwoods
Eureka, CA02.1990
Skills
- Data Entry
- Customer Satisfaction
- Customer Service
- Customer Support
- Call Center Customer Service
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Call Center Operations
- Customer Correspondence
- Payment Processing
Timeline
Home Care Provider
Self Employed Services
05.2019 - 05.2024
Warehouse Worker
Amazon
04.2017 - 02.2019
Customer Service Representative
SquareTrade
03.2015 - 04.2017
GED -
Heritage High School
No Degree - Psychology
College of The Redwoods