Michael Gordon
Canton,MS
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
8
8
years of professional experience
Work History
Insurance Agent
AAA
09.2021 - Current
- Educated clients on insurance policies and procedures.
- Researched and identified potential new markets.
- Analyzed customer needs to provide customized insurance solutions.
- Collected premiums on or before effective date of coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
- Analyzed risk factors to recommend appropriate coverage levels.
Insurance Account Representative
State Farm
09.2020 - 09.2021
- Cultivated interpersonal skills by building positive relationships with others.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients about risk mitigation strategies, empowering them to make informed decisions about their insurance coverage.
- Proven ability to develop and implement creative solutions to complex problems.
Branch Manager
Enterprise Rent-A-Car
08.2019 - 10.2020
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assistant Manager
Enterprise Rent-A-Car
09.2018 - 08.2019
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
Senior Account Specialist
Enterprise Truck Rental
01.2018 - 09.2018
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
Management Trainee
Enterprise Rent-A-Car
05.2017 - 01.2018
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved management skills by participating in rigorous training programs and workshops.
Intern
Enterprise Rent-A-Car
05.2016 - 05.2017
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Education
No Degree - Kinesiology
Mississippi College
Clinton, MSBachelor of Business - Marketing
University of Mississippi
University, MS05.2017
Skills
- Property insurance
- Client Prospecting
- Service Marketing
- Negotiation
- Client Relations
- Financial Needs Assessment
- Life Insurance Sales
- Adobe Photoshop
- Insurance Coverage Verification
- Policy writing
- Auto insurance
- Loss Coverage Determination
- Risk Mitigation
- New Agent Training
- Premium Calculations
Mississippi College Football 2014
Played one year of college football at Mississippi College
Timeline
Insurance Agent
AAA
09.2021 - Current
Insurance Account Representative
State Farm
09.2020 - 09.2021
Branch Manager
Enterprise Rent-A-Car
08.2019 - 10.2020
Assistant Manager
Enterprise Rent-A-Car
09.2018 - 08.2019
Senior Account Specialist
Enterprise Truck Rental
01.2018 - 09.2018
Management Trainee
Enterprise Rent-A-Car
05.2017 - 01.2018
Intern
Enterprise Rent-A-Car
05.2016 - 05.2017
No Degree - Kinesiology
Mississippi College
Bachelor of Business - Marketing
University of Mississippi
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