Summary
Work History
Education
Skills
Timeline
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Michael Gordon

Duncan,SC

Summary

Hardworking Fraud Agent I experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Fraud Agent I

TD Bank
Greenville, SC
09122022 - Current
  • Participated in training sessions related to anti-fraud policies and procedures.
  • Adhered strictly to all relevant privacy laws when handling confidential customer information.
  • Analyzed financial information using specialized software programs to identify any discrepancies or signs of fraud.
  • Assessed risk levels of transactions based on established criteria and regulations.
  • Reviewed customer records and documents to detect irregularities or inconsistencies.
  • Maintained up-to-date knowledge of industry trends, best practices, regulatory standards, laws and guidelines related to fraud prevention.
  • Monitored accounts for suspicious activities, such as large transfers or sudden changes in spending habits.

Manager

Woodys BBQ
Sarasota, FL
07021996 - 09152003
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Entered time and attendance logs in preparation for payroll.
  • Recruited and hired qualified candidates to fill open positions.
  • Created training modules and documentation to train staff.

Assistant Manager

Pizza Hut
Englewood, FL
09102003 - 03072005
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Manager

White Elephant Pub & Velvet Hammer Productions
Englewood, FL
02032005 - 03122007
  • Audited cash registers at the end of each shift for accuracy.
  • Resolved customer complaints in a professional manner.
  • Investigated incidents reported by customers or staff members.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Trained new employees on job duties and company policies.
  • Coordinated special events such as promotional campaigns or store openings.
  • Interacted with customers regularly to ensure their needs were met.

Head Bartender

Copper River Grill
Boiling Springs, SC
06082007 - 06122012
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.

Manager

Two Samuels Restaurant/Catering
Spartanburg, SC
06092012 - 01062020
  • Audited cash registers at the end of each shift for accuracy.
  • Resolved customer complaints in a professional manner.
  • Investigated incidents reported by customers or staff members.
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Trained new employees on job duties and company policies.
  • Provided guidance and support to team members when needed.
  • Inspected facilities regularly to ensure compliance with health codes and regulations.
  • Promoted products and services offered by the company through various media channels.

Banking Specialist I (US)

TD Bank
Greenville, SC
10152019 - 07272021
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Researched customer inquiries regarding account balances, interest rates, fees.
  • Provided customer service and support to clients regarding banking products and services.

Contact Center Representative

TD Bank
Greenville, SC
07282021 - 09112022
  • Educated customers on features and benefits of products or services.
  • Performed troubleshooting and problem solving for customer issues.
  • Processed returns and refunds according to company policies.
  • Resolved customer complaints in a professional manner.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.
  • Provided technical support to customers on products or services offered by the company.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Lemon Bay High School
Englewood, FL
05-2000

Skills

  • Regulatory knowledge
  • Confidentiality
  • Trained in all programs and software for current roll
  • Telephone and email etiquette
  • Fraud patterns
  • Fraud Detection
  • Account information review
  • Fraud identification

Timeline

Fraud Agent I

TD Bank
09122022 - Current

Manager

Woodys BBQ
07021996 - 09152003

Assistant Manager

Pizza Hut
09102003 - 03072005

Manager

White Elephant Pub & Velvet Hammer Productions
02032005 - 03122007

Head Bartender

Copper River Grill
06082007 - 06122012

Manager

Two Samuels Restaurant/Catering
06092012 - 01062020

Banking Specialist I (US)

TD Bank
10152019 - 07272021

Contact Center Representative

TD Bank
07282021 - 09112022

High School Diploma -

Lemon Bay High School

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Michael Gordon