Michael Govea
Lockhart,TX
Summary
Results-driven professional with experience in customer quality assurance, coaching, and productivity standards. Proven track record of fostering strong relationships and delivering A+ service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
EFC II
H-E-B Grocery
San Antonio, Texas
09.2024 - Current
- Performs work tasks in a timely and safe manner
- Ensures work is performed while meeting productivity goals
- Ensures customers are receiving A+ quality products and that products are stored and shipped safely
eStore manager
H-E-B Grocery
Austin, TX
10.2017 - 09.2024
- Communicate expectations with partners on department and store goals/standards
- Coach and develop partners using feedback model as well as celebrate successes
- Ensure productivity standards are met
- Establish relationships with other store partners to strengthen bond throughout the store
CCM
H-E-B Grocery
Austin, TX
06.2009 - 10.2017
- Coached and developed partners to provide A+ hospitality to customers
- Assisted team members to enhance collaboration in customer service
- Ensured fast, friendly checkout experience for in-store customers
- Track potential shrink opportunities and coach partners on variances
Education
Bachelor of Science - Geography
Texas A&M University
College Station, TXSkills
- Quality assurance
- Problem resolution
- Dependable and responsible
- Calm under pressure
- Effective communication
Timeline
EFC II
H-E-B Grocery
09.2024 - Current
eStore manager
H-E-B Grocery
10.2017 - 09.2024
CCM
H-E-B Grocery
06.2009 - 10.2017
Bachelor of Science - Geography
Texas A&M University