Vanessa Aleman
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EFC II
H-E-B
SANANTONIO
06.2019 - Current
- Utilized e-commerce platforms to process customer orders efficiently.
- Processed online orders quickly and accurately.
- Completed day-to-day duties accurately and efficiently.
- Monitored product quality and ensured adherence to company standards.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Gained insights into customer preferences by asking probing questions about their needs.
- Performed regular cycle counts to verify actual stock against system records.
- Replenished items to maintain stock availability.
- Operated forklift and pallet jack to transport heavy loads.
Pharmacy Representative
H-E-B
SANANTONIO
08.2018 - 12.2018
- Managed inventory levels and ensured timely restocking of pharmacy supplies.
- Assisted customers with prescription refills and medication information.
- Ensured that all safety protocols were followed during daily operations.
- Organized and restocked shelves with pharmaceutical products according to company standards.
- Maintained accurate records of patient profiles and prescriptions.
- Provided customer service for patients in the pharmacy, including answering questions about medications.
- Created new customer profiles and updated demographics, allergies in pharmacy computer systems.
- Verified prescriptions and drug labels, documents and packages.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Beauty Advisor
H-E-B plus
San Antonio
01.2018 - 08.2018
- Provided expert advice on beauty products to enhance customer experience.
- Assisted customers in selecting appropriate skincare and makeup items.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Conducted product demonstrations to enhance customer understanding of application techniques and boost confidence in product use.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Created a positive shopping experience for each customer through effective communication skills.
- Built lasting relationships with customers through personalized service and proactive follow-ups to foster loyalty.
- Maintained organized and visually appealing product displays on the sales floor.
- Ensured that all displays were neat and organized at all times.
- Collaborated with team members to ensure stock availability and timely replenishment.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted in opening and closing procedures.
- Compiled detailed reports on sales performance and customer feedback to identify trends and inform future strategies.
Education
Sidney Lanier High School
San Antonio, TexasSkills
- E-commerce processing
- Inventory management
- Logistics coordination
- Manhattan software
- Product knowledge
- Attention to detail
- Customer service
Certification
- Career Development Program
Timeline
EFC II
H-E-B
06.2019 - Current
Pharmacy Representative
H-E-B
08.2018 - 12.2018
Beauty Advisor
H-E-B plus
01.2018 - 08.2018
Sidney Lanier High School