Michael Gower
Roswell,GA
Summary
Dynamic Windows Architect with extensive experience, specializing in system operations and threat remediation across multiple platforms. Proven ability in PowerShell and team collaboration, enhancing operational efficiency and security compliance. Recognized for exceptional problem-solving skills and delivering impactful solutions in high-pressure environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Windows Architect, Tier 4
HCL Technologies
Roswell, Georgia
04.2024 - 08.2025
- Executed system updates across Windows platforms, enhancing stability on cloud-based servers in Azure and AWS.
- Identified and addressed threat vulnerabilities in systems to enhance security protocols.
- Led prioritization efforts to maximize progress and push problem systems to remediation
- Acted as the escalation point for complex customer support cases, delivering timely resolutions to improve customer satisfaction.
- Engaged in Disaster Recovery exercises to strengthen response strategies.
- Provided assistance to team leads on projects for end customer
- Facilitated communication with in-house subject matter experts to ensure project alignment.
- Collaborated with management to pinpoint pain points and implement solutions, fostering improved teamwork.
Primary Consultant
Freelance
Roswell, Georgia
02.2022 - 04.2024
- Successfully overhauled Active Directory to align with industry norms, enhancing security and access controls.
- Executed routine Active Directory administration, including user/group creation/consolidation and security enhancements following industry Best Practices. Management of DNS, DHCP, Group Policy, and feeding
- Improved operational efficiency by automating tasks through PowerShell scripting
- Automated tasks through PowerShell scripting, streamlining operations and improving efficiency.
- Configured and maintained Exchange systems, 2013 and 2016, ensuring seamless communication through effective setup, patching, and AD integration.
- Patched Windows and VMware server operating systems, performed VM migrations, and diagnosed performance bottlenecks on physical and virtual servers.
- Configured new physical servers for deployment. and deployed virtual machines on existing hosts and cloud platforms.
- Facilitated the seamless integration of new physical and virtual servers to support business expansion and growth.
- Updated documentation to reflect server configurations and migration pathways, supporting compliance with company standards.
- Managed short-term projects for small to medium-sized clients.
GRS Engineer [Lead Systems Engineer]
Hewlett Packard Enterprise
Alpharetta, Georgia
07.2018 - 02.2022
- Supported Windows Server 2012, 2016, and 2019, troubleshooting configuration issues and optimizing performance.
- Leveraged PowerShell and batch scripting to automate tasks, improving efficiency and reducing manual effort.
- Trained to use Neaps, Kubernetes, and Docker to address customer needs and enhance troubleshooting processes.
- Managed incoming cases from multiple sources, ensuring timely resolution and closure, enhancing overall service efficiency.
- Assisted customers in identifying causes of error messages and alerts, providing effective remediation methods and improving customer satisfaction.
- Earned client accolades for exceptional customer support and prompt issue resolution, reinforcing commitment to service excellence.
Contractor
Insight-Global
Alpharetta, Georgia
07.2017 - 07.2018
- Collaborated with offshore teams to streamline work distribution, enhancing customer responsiveness and ensuring compliance with service level agreements (SLAs).
- Received positive feedback from customers for exceptional support and timely case resolution.
- Managed multiple open cases efficiently, closing cases while promptly addressing new ones daily to maintain service quality.
- Utilized logs and experience to diagnose hardware-related system failures reported by customers.
- Documented cases to equip field engineers with essential information and clear expectations for effective on-site execution.
- Supported team members during peak workloads and worked together to interpret ambiguous data for clearer conclusions.
- Engaged with Proline server line for various tasks.
Senior Systems Engineer
Interdev, LLC
Alpharetta, Georgia
11.2015 - 04.2017
- Provided level 3 support for a Managed Service Provider, serving as supplemental or primary IT support for small-to-medium businesses and government clients in the region.
- Administered Active Directory and Exchange, maintaining operational efficiency and resolving issues swiftly.
- Administered Exchange servers (versions 2003, 2007, 2010, 2013, and 2016) and Office 365.
- Provided technical support for Windows operating systems Server 2008, 2012, and 2016 (with and without Hyper-V), and VMWare 5.x.
- Utilized PowerShell extensively for ad-hoc scripting to assess the health and functionality of Active Directory and Exchange.
- Commissioned physical and virtual servers for customers, optimizing performance and ensuring reliability.
- Migrated clients from on-premises Exchange to Office 365, facilitating a seamless transition to cloud services.
- Established new customer accounts and deployed cloud-based solutions for Office 365, providing streamlined collaboration and productivity.
Education
High School - Business Management
Skills
- Windows Server (2003-2019)
- Windows 10
- Windows 8
- Windows 7
- User/Group Management
- Security Best Practices
- File/Folder security
- PowerShell Scripting
- Automation
- Task Execution
- Mailbox Server Administration
- Distribution Lists
- Prem and Cloud
- VMware
- Cloud Platforms
- AWS
- Azure
- Configuration Management
- Best Practices Compliance
- Windows administration
- Exchange configuration
- VMware support
- Systems integration
- Active Directory management
- Problem solving
- Team collaboration
- Attention to detail
- Time management
Certification
Many industry certifications from Microsoft, VMWare, Citrix, and Amazon
References
Available upon request
Additional History
Available upon Request
Timeline
Windows Architect, Tier 4
HCL Technologies
04.2024 - 08.2025
Primary Consultant
Freelance
02.2022 - 04.2024
GRS Engineer [Lead Systems Engineer]
Hewlett Packard Enterprise
07.2018 - 02.2022
Contractor
Insight-Global
07.2017 - 07.2018
Senior Systems Engineer
Interdev, LLC
11.2015 - 04.2017