Michael Gracia
San Marcos,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Christus Health
12.2022 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Received 50 patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations per day.
- Engaged with patients to provide critical information.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into system.
- Compiled and maintained patient medical records to keep information complete and up to date.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Cashier
Aramark
06.2022 - 12.2022
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Cashier
HEB Grocery Store
10.2017 - 02.2022
- Built relationships with customers to encourage repeat business.
- Greeted around 250-300 customers per day entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Sun Optics
03.2017 - 07.2018
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated 20 new sales leads per day to achieve and exceed monthly sales goals.
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
American Eagle Outfitters, Inc
07.2017 - 08.2017
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated 40-60 new sales leads to achieve and exceed monthly sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
Pawnbroker
River City Pawn & Jewelry
04.2016 - 03.2017
- Prepared all paperwork, checked identifying information and documented transactions.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Managed inventory (200-300 guns, 700-1000 pieces of jewelry) by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Performed weekly inventory checks and ran reports.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Associate
Sun Optics
09.2015 - 07.2016
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated 20 new sales leads to achieve and exceed monthly sales goals.
- Assisted in development and implementation of marketing initiatives to promote store events and special promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Busser
Mr. Gatti's Pizza
06.2014 - 09.2015
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Set up advertising signs and displays on shelves, counters and tables.
- Provided attentive service and proactively assessed guest needs.
- Trained 2 new staff per week in bussing and cleaning procedures.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
Bachelor of Science - Exercise Science
Texas State University
San Marcos, TX12.2023
Associate of Science - General Studies
Texas State Technical College - Harlingen
Harlingen, TX05.2018
High School Diploma -
Harlingen High School South
Harlingen, TX06.2016
Skills
- Claims Handling and Coverage Verification
- Providing Information and Resources
- CPR AED (CPR AED)
- Database Search and Data Entry Skills
- Administrative and Office Support
- Money Handling
- Punctual and Hardworking
- Registration and Admissions
- Conflict Resolution
- Assertiveness
- Direct Sales
- Relationship Building
Hobbies
On days im off I like to enjoy the day by hanging out with my friends usually around a bbq pit smoking some meats. When I get home I like going to the gym getting a workout in then going home to read a book and play with my dog. I also really enjoy going to movie theatres!
Timeline
Patient Access Representative
Christus Health
12.2022 - Current
Cashier
Aramark
06.2022 - 12.2022
Cashier
HEB Grocery Store
10.2017 - 02.2022
Sales Associate
American Eagle Outfitters, Inc
07.2017 - 08.2017
Sales Associate
Sun Optics
03.2017 - 07.2018
Pawnbroker
River City Pawn & Jewelry
04.2016 - 03.2017
Sales Associate
Sun Optics
09.2015 - 07.2016
Busser
Mr. Gatti's Pizza
06.2014 - 09.2015
Bachelor of Science - Exercise Science
Texas State University
Associate of Science - General Studies
Texas State Technical College - Harlingen
High School Diploma -
Harlingen High School South
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