Summary
Overview
Work History
Education
Skills
Certification
Playing Drums , Hiking , Biking , Working Out
Timeline
Generic

Michael Graening

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Account Manager

Renew Home Exteriors
03.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Salesperson

Ohio Basement Systems
08.2020 - 10.2022
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Implemented effective sales strategies to maximize revenue generation.

Franchise Owner

The Basement Doctor Northeast
07.2005 - 07.2020
  • Increased franchise revenue by implementing innovative marketing strategies and promotional events.
  • Streamlined operations for improved efficiency by investing in advanced technology and staff training programs.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Negotiated favorable contracts with suppliers, resulting in lower costs without sacrificing quality or service levels.
  • Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.

Sales Associate

Rich Plan Foods
01.1995 - 06.2005
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Salesperson

Schwan's Home Food Service
06.1990 - 12.1994
  • Expanded customer base through targeted prospecting and networking efforts.
  • Implemented effective sales strategies to maximize revenue generation.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Managed key accounts in order to maintain strong relationships with top-tier clients.
  • Increased average transaction value by upselling complementary products or services based on customer needs.

Education

Graduate - Industrial Machine Mechanic

Akron Adult Career Center
Akron Ohio
05.1989

Skills

  • Data Analytics
  • Contract Negotiation
  • Vendor Relations
  • Client Relationship Management
  • Schedule Management
  • Territory Management
  • Sales Analysis
  • Revenue Generation
  • Lead Generation
  • Team Training
  • Advertising
  • Sales Meetings and Orientations
  • Event Planning

Certification

  • CSP - Certified Sales Professional
  • Certified Mold Remediation
  • Certified A.B. Chance Foundation Piering
  • Professional Sales Skills Training Course Akron University

Playing Drums , Hiking , Biking , Working Out

I have been playing drums since I was 9 years old , My two brothers also play instruments and we still get together and play .

My wife and I have always been interested in eating healthy and try to stay in shape. We believe as you age , you must eat properly and stay active . We like to ride bikes on the beaches of South Carolina and North Carolina .

Timeline

Account Manager

Renew Home Exteriors
03.2023 - Current

Salesperson

Ohio Basement Systems
08.2020 - 10.2022

Franchise Owner

The Basement Doctor Northeast
07.2005 - 07.2020

Sales Associate

Rich Plan Foods
01.1995 - 06.2005

Salesperson

Schwan's Home Food Service
06.1990 - 12.1994

Graduate - Industrial Machine Mechanic

Akron Adult Career Center

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Michael Graening