Michael Graham
Cheyenne,WY
Overview
9
9
years of professional experience
Work History
Order Filler
Walmart
03.2015 - Current
- Prepared orders by processing requests, pulled materials from warehouse, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Supervised and trained new staff.
Systems Operator
Walmart
- Current
- Collaborated with team to develop and communicate ideas and ways to improve system delivery.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Liaised with groups to assist in escalations and incident response, triage and resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Worked with Office programs to create and maintain macro to support and increase production and management of documents.
Warehouse Floor Manager/QA Manager Backup
Walmart
03.2015 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Implemented policy and procedure updates to improve workflow and productivity.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained production standards. Administering training and support to achieve goals.
- Conducted research to address shipping errors and packaging mistakes.
- Monitored hours and made adjustments to staffing needs based of volume and metric needs.
Quality Assurance / Systems Flex
Walmart
03.2015 - Current
- Audited internal activities and conducted thorough inspections (SCR).
- Documented and escalated deviations to supervisors and recommended resolutions.
- Delivered training on quality assurance procedures and production operations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked on flexible schedule to accommodate building needs
Education
High School Diploma -
Cheyenne Central High School
Cheyenne, WY05.2012
Skills
- Proficient in Microsoft programs
- Interdepartmental Communication
- Mentoring and Training
- Staff Management
- Customer service
Timeline
Order Filler
Walmart
03.2015 - Current
Warehouse Floor Manager/QA Manager Backup
Walmart
03.2015 - Current
Quality Assurance / Systems Flex
Walmart
03.2015 - Current
Systems Operator
Walmart
- Current
High School Diploma -
Cheyenne Central High School