Michael Graham
Durham,NC
Summary
- **Health Systems Management Major**: Pursuing a degree with a focus on improving healthcare delivery and access.
- **Mentorship Experience**: Actively mentored at-risk youth in Durham, NC, fostering personal and academic growth through targeted STEM programs at Duke University.
- **Program Director**: Led an athletic training academy, developing curriculum and managing operations to enhance athletic performance and health education.
- **Professional Experience**: Dancer with the NBA for two seasons, demonstrating discipline, teamwork, and dedication in a high-performance environment.
- **Customer Service Expertise**: Over eight years of experience in customer service, honing skills in communication, problem-solving, and relationship-building.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Hive Hip Hop Crew- Charlotte Hornets
- As a member of the Hive Hip Hop Crew, I was responsible for performing choreography and executing performances during halftimes & timeouts of NBA Basketball Games.
Server
Maggiano's Little Italy
- As a server at Maggiano's, I ensure that guests receive an amazing experience, are taken care of, and provide them with information on dishes, wines, and cocktails.
Server
The Durham Hotel
06.2022 - 01.2024
- I ensure that guests are taken care of and that their needs are met while displaying a knowledge of the in-house menu of food & Cocktails.
Host/Server/Expo Runner
Brixx Pizza Brier Creek
06.2018 - 06.2022
- As a Host I greet guests, escort them to their tables, and clean their tables after they leave, Providing the best possible experience that I can
- As an Expo Server I brought guests their food, answered questions on specific dishes they would like information on, and kept the flow of the restaurant moving.
Program Director
Jalloh Training Academy
08.2016 - 08.2020
- As the Program Director of the JTA Academy, I facilitated the marketing of the program, budgeting, partnerships, and social media
- I was in charge of logistics communication for receiving sporting equipment, supplies, and food
- As well as scheduling meetings with potential donors and sponsors to discuss the growth of the program.
Host/Server
Red Robin Gourmet Burgers and Brew
06.2019 - 01.2020
- My primary responsibilities as a host was providing a warm atmosphere for customers while ensuring that server sections stayed in order with a rotation system
- As a server I ensured that guests were properly taken care of and serviced in a timely manner.
Junior Coach
Duke University BOOST Program
Durham
- 08.2019
- I mentored young Minority Students in the areas of math and science
- Exposing them to different opportunities in the Fields of Medicine and Technology.
Kitchen Team Member
Chick Fil A
Durham
04.2017 - 08.2017
- I worked in the kitchen preparing food, washing dishes, and maintaining a clean, positive, workspace.
Education
Health Systems Management Program -
UNC Charlotte
Charlotte, NC12.2024
CE Jordan High School
Durham, NC12.2019
Skills
- Microsoft Word
- Google Slides
- Google Finance
- Microsoft Powerpoint
- Microsoft Excel
- Organizing
- Conflict Resolution
- Critical Thinking
- Effective Communication
- Program Coordination
- Customer Service
- Continuous Improvement
- Collaboration
- Proactive mindset
- Project Management
Certification
SAFE Certified, 01/01/22, 12/31/24
Timeline
Server
The Durham Hotel
06.2022 - 01.2024
Host/Server
Red Robin Gourmet Burgers and Brew
06.2019 - 01.2020
Host/Server/Expo Runner
Brixx Pizza Brier Creek
06.2018 - 06.2022
Kitchen Team Member
Chick Fil A
04.2017 - 08.2017
Program Director
Jalloh Training Academy
08.2016 - 08.2020
Health Systems Management Program -
UNC Charlotte
CE Jordan High School
Hive Hip Hop Crew- Charlotte Hornets
Server
Maggiano's Little Italy
Junior Coach
Duke University BOOST Program
- 08.2019