MICHAEL GRAHAM
Belk
Blacksburg,VA
28
years of professional experience
Manager directing store operations, merchandising, and sales execution across high-traffic retail environments while managing 4+ visual updates per month. Leads team coaching, employee motivation, and customer experience standards to support daily goals and visual presentation. Brings long-term retail leadership across store openings, district visual communication, and acting general manager coverage.
Work History
Sales Team Manager
2 Years 1 Month- Coach sales associates on service standards, product knowledge, and daily selling priorities.
- Oversee sales floor operations and adjust staffing, recovery, and task flow during busy periods.
- Support managers with daily store priorities, opening tasks, and closing procedures as needed.
- Maintain visual merchandising standards across departments to present clean, shoppable product displays.
Assistant Store Manager
4 Years 1 Month- Coached associates on customer service standards, sales behaviors, and floor execution during daily operations.
- Supported store operations by opening and closing the location, balancing priorities, and resolving routine issues.
- Directed merchandising execution across sales floors to maintain brand standards and organized product presentation.
- Monitored sales goals and adjusted floor coverage to support daily revenue targets and service priorities.
Manager
3 Years 10 Months- Manage daily merchandising execution to improve visual presentation and support sales across the sales floor.
- Train and motivate associates to meet sales goals through consistent coaching and clear store priorities.
- Lead by example to reinforce accountability, steady execution, and a professional customer-facing culture.
Manager
1 Year 5 Months- Managed daily store operations, balancing key business initiatives with marketing execution and operational cost control.
- Coached team members to strengthen performance, service consistency, and customer experience management.
- Led visual merchandising efforts to maintain presentation standards and support new store openings.
Associate Store Manager
11 Years- Trained and developed Stock Supervisors and Assistant Store Managers to strengthen store execution.
- Led merchandising execution across the store to maintain consistent visual presentation and brand standards.
- Served as district visual champion, relaying company strategy through conference calls and workshops.
- Supported sales, customer service, operations, and HR goals through coaching and accountability.
Assistant Store Manager
5 Years 2 Months- Modeled and taught associates to deliver a consistent customer experience on the sales floor.
- Coached staff to improve productivity, pace, and follow-through during busy store shifts.
- Supported merchandising execution by keeping displays organized and visually aligned with store standards.
Sales Supervisor
5 Months- Monitored sales activity and redirected support quickly when service gaps appeared on the floor.
- Used Store operations management to keep daily priorities organized and support smooth store execution.
- Coached employees on service standards and task ownership to improve consistency across shifts.
Education
BLACKSBURG HIGH SCHOOL
NAVAL SCHOOL OF HEALTH SCIENCES
Trained as a Diagnostic Radiographer for the US Navy.
Associate degree - Applied Science
Skills
Store operations management
General management
Sales goal achievement
Employee coaching
Customer experience management
Visual merchandising
Visual team captain
District visual leadership
Merchandising execution
Visual strategy communication
District visual champion
Team training
Performance coaching
Operational cost control
Acting general manager
P&L management
Labor scheduling
Timeline
Sales Team Manager
Belk
10.2024 - CurrentRead More
Assistant Store Manager
TJMAXX
09.2022 - 10.2026Read More
Manager
TUESDAY MORNING
10.2018 - 08.2022Read More
Manager
CHARLOTTE RUSSE
08.2016 - 01.2018Read More
Associate Store Manager
GAP INC.
05.2005 - 05.2016Read More
Assistant Store Manager
GAP INC.
03.1999 - 05.2004Read More
Sales Supervisor
GAP INC.
10.1998 - 03.1999Read More
COLLEGE OF HEALTH SCIENCES
Associate degree from Applied Science
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NAVAL SCHOOL OF HEALTH SCIENCES
NAVAL SCHOOL OF HEALTH SCIENCES
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BLACKSBURG HIGH SCHOOL
BLACKSBURG HIGH SCHOOL
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