Michael Gramlich
Blountville,TN
Summary
Highly motivated and tech-savvy professional with 20 years of expertise in management, retail, sales, and customer service. Experienced in promoting new procedures to drive company growth. Proficient in retail management, auto repair, computer networking, sales, and home improvement. Excels at effective team communication and eager to enhance professional skill set further.
Overview
24
24
years of professional experience
1
1
Certification
Work History
National Sales Manager
Fastening Specialists
Orlando, FL
09.2021 - Current
- Oversaw sales-related activities such as recruiting, training, and managing performance.
- Developed and implemented sales strategies to increase market share for key products
- Managed sales team of 10+ regional salesman
- Analyzed and evaluated sales data to identify trends and opportunities
- Negotiated strategic partnerships with key customers and vendors
- Developed pricing and promotional strategies to maximize profitability
- Created and managed a budget to ensure effective use of resources
- Generated monthly, quarterly, and annual sales reports to track progress against goals
- Attended trade shows and other events to promote products and build relationships with customers
- Consistently increased sales and gross revenue by double digits annually.
- Delivered 12.5 million in 2024 sales with eatimated forecast performance reaching 14 million for 2025.
Territory Sales Representative
Fastening Specialists
Orlando, FL
06.2020 - 07.2021
- Developed and implemented successful sales strategies for assigned territory
- Developed customer base, tracked customers' histories, and maintained relationships with key accounts
- Utilized customer relationship management software to track client interactions and optimize sales
- Analyzed and reported on competitor activities and market trends
- Delivered presentations to prospective customers
- Participated in trade shows and other marketing events
- Boosted territory's monthly sales average to 80k from 32k in the first year.
Merchandising ASM
Lowes Home Improvement
Estero, FL
04.2019 - 05.2020
- Performed regular sales analysis and identified areas of opportunity
- Monitored daily sales and managed stock levels to ensure availability of product and to maximize sales
- Implemented strategies to drive sales growth and improve customer service
- Secured top regional performance in annual inventory audit.
- Managed the visual merchandising of the store and ensured it was consistently updated to reflect brand standards
- Trained and developed store colleagues on product knowledge, visual merchandising and customer service
- Developed relationships with store colleagues and customers to create a strong customer base
Store Manager
Vision Ace Hardware
Fort Myers, FL
01.2006 - 03.2019
- Managed day-to-day operations of a high-volume retail store
- Supervised and trained a team of 15 employees
- Developed and implemented strategies to increase sales and customer satisfaction
- Ensured compliance with all company policies and procedures
- Maintained accurate inventory records and regularly monitored stock levels
- Coordinated and monitored store promotions and special events
- Handled customer complaints and inquiries in a prompt and courteous manner
- Collaborated with other store managers to share best practices and improve customer service
- Analyzed financial data to identify opportunities for Improvement
- Transformed store's financial performance from a $200,000 loss to profitability in the initial year of management.
Floor manager
Bethel handyman supply
Bethel, CT
01.2001 - 12.2005
- Responsible for supervising and managing the day-to-day operations of the floor, including customer service, cashiers, stock, and other staff
- Delegate tasks to employees, provide feedback, and ensure tasks are completed
- Maintain a clean and safe work environment
- Train new employees on all policies and procedures
- Troubleshoot customer complaints and resolve customer issues
- Oversee inventory control and provide input on inventory needs
- Entrusted with store key holder responsibilities immediately after high school.
Apprentice Electrician
S&S Electric
Bethel, CT
01.2003 - 03.2005
Education
Technology education
Bethel High School
Bethel, Connecticut06.2003
Skills
- Management
- Leadership
- Merchandising
- Procurement
- Selling
- Customer service
- Mentoring
- Mechanical
- Diagnosing
- Problem solving
Certification
- Dale Carnegie graduate
Additional Information
My family and I are on moving from Florida to Tennessee in order to be close to family. We will full time in Tennessee by June 4th 2025
Timeline
National Sales Manager
Fastening Specialists
09.2021 - Current
Territory Sales Representative
Fastening Specialists
06.2020 - 07.2021
Merchandising ASM
Lowes Home Improvement
04.2019 - 05.2020
Store Manager
Vision Ace Hardware
01.2006 - 03.2019
Apprentice Electrician
S&S Electric
01.2003 - 03.2005
Floor manager
Bethel handyman supply
01.2001 - 12.2005
Technology education
Bethel High School