Michael Green
GUTHRIE
Summary
CLEARANCE: TOP SECRET-FEB 2020. Meticulous professional with 3 Years experience providing Information Assurance support for the USAF B-52/B-1 programs, having several duties dealing in direct customer interaction. 10 years of experience providing IT support in a busy solution center environment with direct customer interaction, identifying an optimal storage solution, installing, and troubleshooting software and hardware systems, network products and infrastructure, along with wired and wireless connectivity. Also software, hardware and systems testing to identify problems and issues with product, incessantly exhibiting a professional demeanor and excellent communication, leadership, teamwork, analytical and interpersonal skills. Proficiency at evaluating technical documentation, and executing superior service for all customer requests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Staff Technologist/Information Assurance Officer
Booz-Allen & Hamilton
09.2021 - Current
- Monitor the security workflow and grant access to systems with the DD2875, laptop and peripherals, log and upload
- Maintain RMS website for WBO and manage members group membership accounts
- Set up organizational accounts, distribution accounts, and security group requests
- Monitor members network restrictions to provide access and monitor non compliant user reports and attempt to correct user account
- In and out process members in the WBD office, troubleshoot and attempt to rectify member's systems access if errors or issues
Technologist
Booz-Allen & Hamilton
09.2019 - 09.2021
- Applies expertise in quantitative analysis, data mining, and data presentation to understand and identify trends in how users with business products with upgrades and enhancements
- Develops solutions to technical problems by trouble shooting network equipment and infrastructure
- Provide client support and data conversion to digital format for hard copy historical records
- Apply expertise, technical knowledge, research, and process definition to interfacing with and training client and contractor teams by analyzing workflow and maintain specifications
- Subject matter expert on a development team analyzing the definition of processes to enable the online search capability of newly uploaded digital files
Help Desk Technician
Cox Communications/Cox Business Care
03.2018 - 09.2019
- Configuring static IP addresses and trouble shoot connectivity on network devices
- Troubleshooting WiFi signals and connectivity remotely
- Provide remote technical support to business network operations
- Adding telephony services and features along with troubleshooting issues
- Adding, editing and troubleshooting email issues checking blacklists and expiration
Unemployed
Online Education, Active Job Searching
06.2017 - 03.2018
Engineering Technician II/ Team Lead, Customer Service Operations
Seagate Technology, LLC
02.2009 - 06.2017
- Cloning and Imaging of internal hard drives.
- Individualized/Specialized technical support trainer, administering technical documentation for individual troubleshooting resources.
- Technical writer responsible for solution planning.
- Diagnosed and resolved a range of software, hardware, and connectivity issues.
- Beta test hard drives and software releases, and created summary reports to present findings to other departments, and management.
- Provided customers with efficient support and responded to phone calls, emails, and in-person requests.
Service Desk Technician
Federal Aviation Administration/Chickasaw Nation Industries
10.2015 - 04.2017
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues utilizing FAA computer resources.
- Streamlined service desk operations for improved efficiency and response times driving Internal/External tickets to closure via Remedy ticketing system.
- Resolve technical problems related to computers, LAN servers, telecommunications, account and password resets.
- Creation and maintenance of support documentation provided in a knowledgebase.
IT Support Contractor
Stiff Legal Nursing
07.2008 - 01.2013
- Analyzed the type of system client needed, built units, and set active directory permissions
- Installed and set up requested software and hardware, edited hosts file for website restrictions
- Networked 3 computers and set up wireless router services along with WPA security implementations
- Maintained and monitored network and units.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Applied Science - Enterprise Communication Systems
Francis Tuttle Technology Center - Rockwell/OCCC
Oklahoma City, OKCertified Data Center Technician Professional - Information Technology
C-Net Training
Bury St Edmonds, Suffolk, England/Dallas Tx.12.2016
COMP TIA Cloud Essentials -
New Horizons Computer Learning
Oklahoma City, OK2015
No Degree - Chemistry
University of Central Oklahoma
Edmond, OK1995
Skills
- Domain Name Service
- Lotus Notes Nexgen Toolbox
- Microsoft Office
- DameWare Remote Login
- Remedy IT Service Management
- SalesForce
- Oracle VM Virtual Box
- LAN/WAN experience
- Network Directory Services
- Windows XP, 7, 8, 81, 10
- Microsoft Active Directory
- GoToAssist Remote Login
- Mac OSX 106 and up
- Kali, Centos, Redhat, Ubuntu Linux
- Adobe Premiere Pro
- Staff Training
Certification
• Security + December 2023
• Certified Data Center Technician Professional 2016
• A+ Certified May 2007
• Security Certified Network Specialist, September 2008
• Certified NSTISSI No. 4011 as Information Systems Security Professional, December 2008
• Certified CNSSI No. 4012 as a Senior System Manager, December 2008
Additional Information
Firmware flashing on internal hard drives; Developed network and backup
solutions; edited hosts file and set user permissions. Penetration testing with several different
operating systems and also Provide hands-on technical support for network architecture (LAN/WAN)
and in-depth layer 2 switching in the Layer 2 switching arena
US ARMY Military Veteran-served over 3 years as cannon crew member-13B
Timeline
Staff Technologist/Information Assurance Officer
Booz-Allen & Hamilton
09.2021 - Current
Technologist
Booz-Allen & Hamilton
09.2019 - 09.2021
Help Desk Technician
Cox Communications/Cox Business Care
03.2018 - 09.2019
Unemployed
Online Education, Active Job Searching
06.2017 - 03.2018
Service Desk Technician
Federal Aviation Administration/Chickasaw Nation Industries
10.2015 - 04.2017
Engineering Technician II/ Team Lead, Customer Service Operations
Seagate Technology, LLC
02.2009 - 06.2017
IT Support Contractor
Stiff Legal Nursing
07.2008 - 01.2013
Associate of Applied Science - Enterprise Communication Systems
Francis Tuttle Technology Center - Rockwell/OCCC
Certified Data Center Technician Professional - Information Technology
C-Net Training
COMP TIA Cloud Essentials -
New Horizons Computer Learning
No Degree - Chemistry
University of Central Oklahoma
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