Michael Green
Cypress
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
32
32
years of professional experience
Work History
Manager of Operations
Comcast Cable Company
01.2020 - Current
- Currently leading a team of 7 supervisors and over 80 front line team members
- Drive performance excellence through coaching and performance data analysis
- Successfully managed teams, consistently meeting organizational goals while maintaining high-quality standards.
Manager of Operations
ADT Security Services
12.1999 - 12.2019
- Led a team of 8 Supervisors and 164 front line team members
- Responsible for the operational tech support and the resource management teams.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Participated as a lead or subject matter expert (SME) on multiple pilots and projects
Staff Sergeant
United States Air Force, USAF
06.1992 - 11.1999
- Non-Commissioned Officer In-Charge of the Commander's Support Staff, 421st Fighter Squadron, 388th Fighter Wing
- Enlisted from 1992 - 1999
- Multiple deployments to Saudi Arabia for Operation Southern Watch
- Received Air Force Commendation and Achievement Medals
Education
Bachelor of Arts - Information Technology
Capella University
Minneapolis, MN2026
Skills
- Teamwork and Collaboration
- Decision-Making
- Customer Service
- Team Leadership
- Process Improvements
- Data Analysis
- Relationship Building
- Operations Management
Timeline
Manager of Operations
Comcast Cable Company
01.2020 - Current
Manager of Operations
ADT Security Services
12.1999 - 12.2019
Staff Sergeant
United States Air Force, USAF
06.1992 - 11.1999
Bachelor of Arts - Information Technology
Capella University