Michael Greenberg
Seymour,TN
Summary
Dedicated and results-driven Manager bringing 15+ years' experience supervising teams, managing operations, delivering training and overseeing key projects, owning successful businesses, and delivering a high quality product and leading the field in an incredibly competitive area. Team-oriented leader with expertise in guest experiences and sales along with earning respect from my team and the people we assist. Efficiency-driven and industrious with a strong attention to detail and the desire to contribute expertise to enhancing business operations in a new management position.
Ready to use my experience not only as a business owner and manager but also as a police officer to effectively create a highly productive team and work environment with specific and obtainable goals for not only the company I represent but for the team I am working with.
Overview
20
20
years of professional experience
Work History
Police Officer
Blount County Sheriff Department
Blount County, TN
02.2018 - Current
- Apprehend offenders and conducted interviews and interrogations.
- Talk regularly with citizens to establish rapport and become a familiar presence in the area.
- Gather necessary information for court appearances and testified as a witness under oath in court.
- Issue traffic citations and electronic tickets for violations of traffic laws.
- Actively patrol assigned areas to prevent and detect roadway crimes.
- Secure crime scenes, gathered evidence and questioned witnesses.
Tour Guide
Smoky Tours
Pigeon Forge, TN
05.2016 - Current
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Guided groups of up to 36 people on tours I created of various attractions in the Sevier County area including distilleries, national parks, historic locations, etc .
- Established lasting relationships with local partners, including restaurants, cafes, museums and concert halls to provide travelers with sites to further explore.
- Provided services efficiently and with high level of accuracy.
- Enjoy the accolade of the top ranked tour provider on Airbnb in my demographic at the time of this resume.
- Ranked as the #6 "thing to do" by TripAdvisor with a consistent 5 star rating
- Own/Operate a 24 passenger tour bus with valid CDL license
Property Manager CEO
Mountain Devotion
Sevierville, TN
01.2013 - Current
- Supervised a sales force of 6 sales associates.
- Monitored weekly sales to create detailed reports to implement corrective action.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Worked directly with travelers to identify the perfect vacation property
- Directly supervised personnel to ensure that guests concerns were handled promptly and effectively
- Planned and directed staff training and performance evaluations.
- Developed strategic and impactful relationships with key suppliers and clients to foster profitable business initiatives.
- Received and currently hold the title of "Premier Member" with Homeaway LLC/VRBO as a top rated management company
Realtor
EXp Realty International Corporation
Sevierville, TN
05.2005 - Current
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated the condition of sales.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Examined homes for client arrivals after planning open-house events and showings.
- Prepared homes for client arrivals during open house events and double-checked other logistics.
- Developed positive and productive relationships with lenders, appraisers, title companies, and inspectors
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Designed and implemented sales brochures, relocation/incentive programs and packages for out of town potential buyers
Police Officer III
Knoxville Police Department
Knoxville, TENNESSEE
08.2007 - 10.2015
- Patrolled commercial property and the associated parking garage.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Debriefed arrested individuals to collect important information for ongoing investigations.
- Apprehended high level crime offenders in undercover operations
- Worked as a certified K-9 Handler utilizing a multi-purpose patrol dog specializing in narcotics, apprehension, and tracking
- Worked directly with crisis intervention center as a Crisis Intervention Officer
- Testified on multiple occasions in high level court cases including Federal Criminal cases.
- Certifications include K-9 Handler, Counter Terrorism Detection, Crisis Intervention, Patrol Rifle, Tactical Bike Patrol, FTO
- Led the department on several occasions in DUI arrests
Education
High School Diploma - General Studies
Broward Christian High School
Plantation, FL1998
Bachelor Of Criminal Justice - Criminal Justice
Columbia Southern University
Orange Beach, ALMaster Of Executive Leadership - Human Resources Management And Hospitality
Liberty University
Lynchburg, VASkills
- Team building
- Project management
- Coaching and mentoring
- Customer service-oriented
- Human resources management
- Efficient multi-tasker
- Strategic event planning
- Top-rated sales performance
Timeline
Police Officer
Blount County Sheriff Department
02.2018 - Current
Tour Guide
Smoky Tours
05.2016 - Current
Property Manager CEO
Mountain Devotion
01.2013 - Current
Police Officer III
Knoxville Police Department
08.2007 - 10.2015
Realtor
EXp Realty International Corporation
05.2005 - Current
High School Diploma - General Studies
Broward Christian High School
Bachelor Of Criminal Justice - Criminal Justice
Columbia Southern University
Master Of Executive Leadership - Human Resources Management And Hospitality
Liberty University
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