WORD, EXCEL
MICHAEL Greenia
SUPERVISOR / SALES
Swanton,VT
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
20
20
years of professional experience
1
1
years of post-secondary education
20
20
Certifications
Work History
Supervisor of Out Side Sales /Supervisory Specialist
Clarks Truck Center
Plattsburgh, NY
06.2016 - Current
- Trained, coached and motivated staff to maintain high performance levels.
- Coordinated supplies, set schedules and delegated assignments to keep team on target and achieve productivity goals.
- Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Facilitated communication and increased work efficiency between parts and service department team members.
- Improved sales area operations by gathering data, analyzing trends and optimizing processes.
- Kept files, logs and records updated with latest information.
- Streamlined operations of multiple lines of business within organization.
- Directed staff and managed annual capital budget.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference purposes.
- Worked with management team to implement proper division of responsibilities.
- Maintained compliance with company policies, objectives and communication goals.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
MANAGER
CHARLIEBOYS TRUCK PARTS
Plattsburgh, NY
07.2011 - 06.2016
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed and maintained relationships with customers and suppliers through account development.
- Directed staff and managed annual capital budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cross-trained existing employees to maximize team agility and performance.
Service and Parts Manager
Bousquets Truck Parts
Highgate Center, VT
06.2001 - 06.2011
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 40%.
- Ordered parts for customers, repair shop. .
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Trained team members in successful strategies to meet operational and sales targets.
Education
High School Diploma -
Missiquoi Valley High School
Swanton, VT 08.1984 - 06.1988
Associate of Arts - General
CCV of Vermont
St Albans Vt 06.2001 - 06.2002
Associate of Arts - Many Classes And Training
Vermont Department of Correction
St Albans Vt 03.1991 - 06.2001
Skills
Operations management
Leadership
Team Building
Staff Management
Negotiation
Inventory oversight
Training and mentoring
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Supervisor of Out Side Sales /Supervisory Specialist
Clarks Truck Center
06.2016 - Current
MANAGER
CHARLIEBOYS TRUCK PARTS
07.2011 - 06.2016
Service and Parts Manager
Bousquets Truck Parts
06.2001 - 06.2011
Associate of Arts - General
CCV of Vermont
06.2001 - 06.2002
Associate of Arts - Many Classes And Training
Vermont Department of Correction
03.1991 - 06.2001
High School Diploma -
Missiquoi Valley High School
08.1984 - 06.1988