Michael Griffin
Zeeland,Michigan
Summary
Strategic SPD Manager with extensive experience in resolving disputes, enhancing customer satisfaction, and managing multiple projects concurrently. Proficient in team, time management, and customer relationship , bringing a proactive approach to staff training and complex problem-solving. Skilled in maintaining high-quality service delivery and ensuring client satisfaction. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
3
3
years of professional experience
Work History
SPD Manager
AMN Healthcare
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
SPD Manager
Sullivan Healthcare Consulting
10.2023 - 02.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
SPD Manager
University of Michigan
10.2021 - 12.2022
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH08.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Customer Relationship Management (CRM)
- Sales Techniques
Languages
Spanish
Limited Working
Timeline
SPD Manager
AMN Healthcare
03.2024 - Current
SPD Manager
Sullivan Healthcare Consulting
10.2023 - 02.2024
SPD Manager
University of Michigan
10.2021 - 12.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
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