Michael Grigorian
Summary
Fluent in Armenian, with proficiency in Microsoft Office Suite and ESC software. Demonstrates excellent interpersonal skills, attention to detail, and efficiency in prioritizing tasks.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
A+ Appliance Repairs and Services
12.2018 - 11.2024
- Trained and regularly mentored associates on performance-oriented strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed warranty claims and billing processes for appliance repair jobs, ensuring accurate documentation and timely submissions to multiple warranty companies.
- Organized parts storage and stocked inventory according to established guidelines.
- Coordinated technician job schedules, ensuring timely assignments and efficient route planning to optimize daily operations and minimize downtime.
Public Safety Supervisor
Andrews International (Americana at Brand)
11.2016 - 11.2018
- Trained and supervised newly hired public safety officers
- Assigned public safety officers to designated areas for patrol
- Directed operations of public safety officers at the scene of an incident
- Reviewed routine reports by subordinate officers prior to submitting them to management
- Evaluated and answered incoming alarms or emergency calls.
Dispatcher
Andrews International (Americana at Brand)
06.2014 - 11.2016
- Conducted checks of monitors and surveillance systems to guard against security violations
- Maintained communication channels with property management via phone or email
- Composed detailed incident reports regarding daily activities on property
- Assisted local police agencies on investigations or emergencies that occurred on property.
Education
High School Diploma -
Glendale High School
Glendale, CA06.2009
Skills
- Call Center Operations
- Data entry proficiency
- Service Scheduling
- Invoice Processing
Certification
- CompTIA A+ Certification (2009 Edition - Exam 701)
- Clarusway CompTIA Security+ Certification Prep, SOC Experience, Cyber Security Analyst
Timeline
Customer Service Manager
A+ Appliance Repairs and Services
12.2018 - 11.2024
Public Safety Supervisor
Andrews International (Americana at Brand)
11.2016 - 11.2018
Dispatcher
Andrews International (Americana at Brand)
06.2014 - 11.2016
- CompTIA A+ Certification (2009 Edition - Exam 701)
- Clarusway CompTIA Security+ Certification Prep, SOC Experience, Cyber Security Analyst
High School Diploma -
Glendale High School
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