Michael Groff
Toms River,NJ
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
34
34
years of professional experience
Work History
Biomedical Service Specialist
Davita Inc.
01.1999 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional services to customers.
Reuse Technician
Monmouth Medical Center
02.1992 - 01.1999
- Improved overall team productivity through effective communication and collaboration with colleagues on projects.
- Developed technical expertise through ongoing training sessions, staying current on industry best practices and emerging technologies.
- Provided exceptional customer service to external clients, addressing their needs promptly and professionally.
- Contributed to cost savings by identifying opportunities for process improvement and implementing changes as needed.
- Maximized resources usage efficiency with proper tracking, storage, and organization of spare parts inventory.
Education
High School Diploma -
Ocean Township High School
Ocean Township, NJNo Degree -
Rider College
Lawrence, NJSkills
- Client retention strategies
- Cross-functional coordination
- Customer service
- Problem-solving
- Time management
- Shipping and receiving
- Adaptability and flexibility
- Multitasking and organization
- Data entry
- Decision-making
Timeline
Biomedical Service Specialist
Davita Inc.
01.1999 - Current
Reuse Technician
Monmouth Medical Center
02.1992 - 01.1999
High School Diploma -
Ocean Township High School
No Degree -
Rider College