Michael Grolle

Dynamic Service Desk Escalation Engineer with a proven track record at Integrated Axis, excelling in technical troubleshooting and customer relations. Recognized for enhancing service delivery through innovative problem-solving and effective communication. Adept at managing ticketing systems and fostering cross-functional collaboration to drive project success and exceed client expectations.

• Collaborated with team of 4 people in the development of one of the first video streaming platforms on the internet.
• Was the first to stream a television station 24/7 via the internet.

Pioneered technology for video streaming on the internet back in the 90's early 2000's. Worked for Streaming Faith, a subsidiary of Multicast Media to develop and implement streaming technology for churches and other evangelists to encode content by creating process to encode pre-recorded content or by setting up encoding equipment for live events to encode media in real-time such as at pay per view events. Also managed to stream one of the first television stations live 24/7 on the internet. That station was TBN (Trinity Broadcast Network). Designed and Installed the very first WiFi system in the Stratosphere Hotel in Las Vegas. Installed the system. Upgraded the pay per use system after 6 months (only 6 months to ROI) to double capacity and performance before handing the project over to COX in Las Vegas to take over. Engineered Multiple Data Networks, Telephone and Public Address systems, Cameras, Security Systems (intrusion), Physical Access (badge and retinal scanning), AV systems for stage and screens, Conference systems. Project Managed the installation and implementation of aforementioned systems with teams up to 20 people to ensure scope, timelines, and quality standards were met. Mentoring and training of multiple individuals throughout my career.