Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL GROVES

La Quinta,CA

Summary

Dynamic, results-driven professional with extensive experience in customer relations, committed to fostering positive interactions and long-term partnerships. Proven expertise in effective communication, problem-solving, and leadership, complemented by exceptional time management skills. Recognized for a positive, proactive approach, with a solid foundation in operations and a collaborative spirit that thrives in fast-paced environments. Adept at navigating challenges while maintaining focus on delivering outstanding service and achieving organizational goals.

Overview

14
14
years of professional experience

Work History

Comfort Specialist

Esser Air Conditioning & Heating
02.2022 - 10.2025
  • Focused and reliable Air Conditioning Sales representative with an excellent sales and customer service record. Adept at fostering and sustaining professional and cordial relationships with staff managers and customers. Able to address multiple simultaneous customer inquiries and issues with efficiency and accuracy.
  • Core Qualifications
  • Wide industrial service and product sales experience
  • Excellent proficiency in air conditioning sales and service
  • High interpersonal and communication skills
  • Exceptional presentation and organization abilities

Comfort Specialist

All Valley Air
01.2025 - 06.2025
  • Focused and reliable Air Conditioning Sales representative with an excellent sales and customer service record. Adept at fostering and sustaining professional and cordial relationships with staff managers and customers. Able to address multiple simultaneous customer inquiries and issues with efficiency and accuracy.
  • Core Qualifications
  • Wide industrial service and product sales experience
  • Excellent proficiency in air conditioning sales and service
  • High interpersonal and communication skills
  • Exceptional presentation and organization abilities

Retail Sales Consultant

AT&T Telecommunications Company
08.2018 - 01.2023
  • Worked in commission-based sales environment.
  • Handled customer escalations and provides solutions.
  • Provided leadership to fellow Retail Consultants.
  • Managed operations and controlled store logistics including but not limited to inventory, cash and merchandising, as well as records and paperwork management.
  • Effectively communicated with management daily.
  • Exercised strong working knowledge of computer systems/software and computerized billing.

Sales Consultant

Spectrum
10.2015 - 10.2017
  • Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment.
  • Assisted with membership renewals and upgraded high-end products to existing clients.
  • Implemented corporate marketing plans and initiated creative strategies to develop business.

Outside Service Attendant

Agua Caliente Casinos
03.2012 - 03.2014
  • Responsible for providing excellent customer service to members and guests, including assisting with golf bags, cleaning clubs, staging golf carts, maintaining the course's grounds, and ensuring a smooth and enjoyable experience for players.

Education

High School Diploma - undefined

Palm Desert High School
Palm Desert, CA
06.2007

Skills

  • Conflict resolution
  • Public speaking
  • Relationship building
  • Manage inventory
  • Organization
  • Customer service
  • Upselling
  • Creative thinking
  • Negotiation
  • Outside Sales
  • Product knowledge
  • Multitasking
  • Team-oriented

Timeline

Comfort Specialist

All Valley Air
01.2025 - 06.2025

Comfort Specialist

Esser Air Conditioning & Heating
02.2022 - 10.2025

Retail Sales Consultant

AT&T Telecommunications Company
08.2018 - 01.2023

Sales Consultant

Spectrum
10.2015 - 10.2017

Outside Service Attendant

Agua Caliente Casinos
03.2012 - 03.2014

High School Diploma - undefined

Palm Desert High School

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