Michael Guelli
Holden,MA
Summary
Dynamic manager with a proven track record at Papa Gino’s, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning, achieving significant improvements in service delivery. Skilled in budget management and staff training, fostering high-performing teams to drive business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Papa Gino’s
12.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dog Daycare Attendant
Doggy Dates
02.2018 - 06.2020
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Communicated professionally with pet owners via phone, email, and text.
General Manager
Papa Gino's
05.2015 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager
Pizza Hut
01.2013 - 04.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Cook Shift Leader
Pizza Hutt
02.2010 - 01.2013
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
Education
High School Diploma -
Framingham High School
Framingham, MA05.2013
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Relationship building
- Strategic planning
- Sales techniques
- Shift scheduling
- Conflict resolution
- Sales management
- Marketing
- Multitasking
- Active listening
- Problem-solving aptitude
Certification
Serve Safe
Food allergy
Timeline
Manager
Papa Gino’s
12.2020 - Current
Dog Daycare Attendant
Doggy Dates
02.2018 - 06.2020
General Manager
Papa Gino's
05.2015 - 02.2018
General Manager
Pizza Hut
01.2013 - 04.2015
Cook Shift Leader
Pizza Hutt
02.2010 - 01.2013
High School Diploma -
Framingham High School