Lia Chong
Naples,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Pool Technician
Edgewater Pool and Spa Service
Naples, FL
06.2024 - Current
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
Server
El Churrascaso Grill Tampa
Tampa, FL
10.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Vladimir Ilich Lenin
Havana, Cuba05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Pool Technician
Edgewater Pool and Spa Service
06.2024 - Current
Server
El Churrascaso Grill Tampa
10.2023 - 05.2024
High School Diploma -
Vladimir Ilich Lenin