Michael Gurley
Wichita,KS
Summary
Driven and dynamic professional with a proven track record in workflow optimization and team collaboration, demonstrated at Friends University. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant performance improvements. Skilled in file organization and verbal communication, adept at fostering professional relationships and exceeding employer expectations.
Overview
6
6
years of professional experience
Work History
Office Clerk
Friends University
12.2023 - 08.2024
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Prepared and edited documents to produce precise, accurate and professional communication.
Sales Associate Key Holder
New Balance Wichita
07.2023 - 12.2023
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Assistant Cafe Manager
Leslie Coffee Company
06.2021 - 12.2023
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Barista Shift Lead
Reverie Coffee Roasters
02.2018 - 03.2020
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
Master of Science - Marriage And Family Therapy
Friends University
Wichita, KS07.2026
Bachelor of Arts - English Literature
Friends University
Wichita, KS05.2014
Skills
- Professional and mature
- Team Collaboration
- Listening Skills
- Complex Problem-Solving
- Conflict Resolution
- Building rapport
- Workflow Optimization
- Verbal Communication
- Strategic Planning
- Performance Improvement
Timeline
Office Clerk
Friends University
12.2023 - 08.2024
Sales Associate Key Holder
New Balance Wichita
07.2023 - 12.2023
Assistant Cafe Manager
Leslie Coffee Company
06.2021 - 12.2023
Barista Shift Lead
Reverie Coffee Roasters
02.2018 - 03.2020
Master of Science - Marriage And Family Therapy
Friends University
Bachelor of Arts - English Literature
Friends University
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