Alycia Wilson
Orange Park,FL
Summary
Detail-oriented Office Clerk experienced in data entry, records management, and customer service. Delivered accurate documentation and professional communication while supporting client needs and team operations. Focused on enhancing office efficiency and streamlining daily workflows.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Office Clerk
JaxCare Patient Transport
08.2024 - Current
- Coordinated patient transport schedules, ensuring timely pickups and drop-offs.
- Entered trip details accurately into dispatch and recordkeeping systems.
- Answered incoming calls and routed requests to appropriate staff.
- Verified patient information and updated files for transport accuracy.
- Communicated schedule changes to drivers and administrative team.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Monitored and tracked budgets and expenses.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
Dietitian Assistant
Aviata Orange Park
08.2023 - 07.2024
- Coordinated therapeutic diet orders with kitchen staff to support accurate meal service.
- Reviewed dietary restrictions and allergy information to help maintain safe nutrition compliance.
- Entered and maintained patient nutrition records with consistent attention to detail.
- Assisted dietitians with meal plan updates, nutrition screening, and patient dietary documentation.
- Tracked menu changes and dietary substitutions to improve service accuracy and efficiency.
- Increased awareness of special diets among staff members through targeted training sessions and educational materials.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Participated in professional development opportunities to stay current with industry trends and best practices in dietetics.
Customer Service Representative
Quality Customer Care LLC
01.2022 - 06.2023
- Resolved billing, order, and account issues while maintaining service quality and professionalism.
- Managed inbound calls, emails, and chat inquiries with accurate, timely customer support.
- Escalated complex concerns to appropriate departments and tracked cases through resolution.
- Documented customer interactions in CRM systems to ensure accurate records and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- De-escalated upset customers by applying active listening and effective problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
Westside High School
Jacksonville, FLSkills
- Data entry
- Record keeping
- Records management
- File maintenance
- Customer relationship management (CRM)
- Document management
- Office scheduling
- Data organization
- Professional demeanor
- Fundamental accounting
- Document processing
- Professional and mature
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Office Clerk
JaxCare Patient Transport
08.2024 - Current
Dietitian Assistant
Aviata Orange Park
08.2023 - 07.2024
Customer Service Representative
Quality Customer Care LLC
01.2022 - 06.2023
High School Diploma -
Westside High School