Michael Gussman
Pembroke Pines,FL
Overview
15
15
years of professional experience
Work History
Owner & President / Cruise Vacation Specialist
Self - A Professional Vacation Planners, LLC
Pembroke Pines, FL
01.2014 - 09.2025
- Managed all day-to-day business operations.
- Organized customized travel itineraries for both Individuals and Groups tailored to client preferences, interests and budgets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high (25% +) success rate.
- Monitored market conditions in order to quote accurate product pricing and amenities and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships leading to repeat business.
- Established strong relationships with national cruise line vendors such as Royal Caribbean, Celebrity, Princess, Norwegian and Carnival to enhance travel experiences.
- Coordinated logistics for multi-destination trips, ensuring seamless transitions for clients.
Personal Vacation Planner (PVP)
Carnival Cruise Lines
Miami, FL
11.2010 - 09.2013
- Developed personalized travel itineraries to exceed client expectations and enhance vacation experiences.
- Managed logistical arrangements for group bookings, ensuring seamless coordination and communication.
- Developed relationships with clients via outbound and inbound phone contact
- Mentored junior / rookie planners on best practices in customer service and itinerary customization techniques.
Timeline
Owner & President / Cruise Vacation Specialist
Self - A Professional Vacation Planners, LLC
01.2014 - 09.2025
Personal Vacation Planner (PVP)
Carnival Cruise Lines
11.2010 - 09.2013