Summary
Overview
Work History
Education
Skills
Timeline
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Michael Guzman

Lakeland,FL

Summary

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

7
7
years of professional experience

Work History

Claims specialist

GEICO
09.2022 - Current
  • Handling complex liability scenarios, responding to letters of representations from attorneys representing our policyholders or claimants as well as conducting recorded interviews and gather evidence to aid in proper claims handling investigations.

Shift Manager

RaceTrac Petroleum
09.2019 - 08.2021
  • Responsible for directing the on-shift staff to maintain and completing the store’s day to day tasks
  • Keeping customers satisfied while helping assist them with any concerns regarding the business
  • Ensuring an efficient task rotation in order to prepare the next shift for success.

Front Desk Associate

LA Fitness
03.2018 - 06.2019
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.

Stockroom Associate

Walmart
10.2016 - 02.2018
  • Shelved new and returned inventory according to proper storage procedures.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Maintained fitness in order to move merchandise efficiently and safely.

Education

Associate of Arts -

Polk State College
3425 Winter Lake Rd
08.2021

High School Diploma -

George Jenkins Hghschool
6000 Lakeland Highlands Rd
07.2016

Skills

  • Computer Literacy
  • Complex Coverage Issues
  • Claims Preparation
  • File Management
  • Microsoft Certified
  • Organization
  • Complex Problem-Solving
  • 620 Adjuster License

Timeline

Claims specialist

GEICO
09.2022 - Current

Shift Manager

RaceTrac Petroleum
09.2019 - 08.2021

Front Desk Associate

LA Fitness
03.2018 - 06.2019

Stockroom Associate

Walmart
10.2016 - 02.2018

Associate of Arts -

Polk State College

High School Diploma -

George Jenkins Hghschool

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Michael Guzman