Tylayga Weatherspoon
Humble
Summary
Passionate about promoting lasting customer satisfaction through quality service and unparalleled support. Proficient in customer service best practices and knowledgeable in service delivery. Proven multitasking abilities and a commitment to maintaining professional relationships to drive profitability and business results. Enhance customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Claims Specialist
Progressive
10.2023 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Evaluated and processed insurance claims in adherence to company policies and procedures, ensuring accuracy and efficiency in the claims handling process.
- Conducted thorough investigations into claim details, including assessing damages. interviewing involved parties, and gathering pertinent documentarian to determine liability and coverage.
- Interacted with policyholders and other involved parties to provide clear and concise information regarding the claims process, coverage, and resolution timelines.
- Engaged in negotiations with claimants, attorneys, and other relevant parties to reach fair and equitable settlements, taking into account policy coverage and liability considerations.
- Maintained accurate and detailed records of claims activities, decisions, and settlements in accordance with company and industry standards.
- Advocated for policyholders while balancing the company's interests, ensuring a fair and transparent claims resolution process.
Sales Account Specialist
ADT Security Services
09.2020 - 09.2023
- Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
- Organized regular client meetings to discuss progress updates, address challenges, and explore opportunities for further collaboration.
- Negotiated contracts with clients, securing long-term business partnerships and fostering mutual growth opportunities.
- Increased sales revenue by developing and maintaining strong relationships with key accounts.
- Opening and closing out accounts for customers.
- Utilizing technology to help relocating customers find rates, package deals, and options occurring in their newfound area.
- Maintaining patience and understanding for customers who express frustration with things they don't quite understand yet.
Education
BBA - Business Management
Texas Southern University
Houston, TX05.2024
High School Diploma -
Madison Preparatory Academy
Baton Rouge, LA05.2020
Skills
- Customer Service
- Critical Thinking
- Verbal Communication
- Typing Skills
- Data Entry
- Computer Literacy
- Problem-solving abilities
- Active Listening
Timeline
Claims Specialist
Progressive
10.2023 - Current
Sales Account Specialist
ADT Security Services
09.2020 - 09.2023
BBA - Business Management
Texas Southern University
High School Diploma -
Madison Preparatory Academy
Similar Profiles
Alexis RoughtAlexis Rought
Agency Service Representative at ProgressiveAgency Service Representative at Progressive
Earline ThomasEarline Thomas
Claims Phone Resolution Specialist at ProgressiveClaims Phone Resolution Specialist at Progressive
MORGAN DAVISMORGAN DAVIS
Claims Generalist at ProgressiveClaims Generalist at Progressive
Shaindia Grier-StillwellShaindia Grier-Stillwell
Insurance Agent at ProgressiveInsurance Agent at Progressive
Trupti MestryTrupti Mestry
Cashier at New Iqra GroceriesCashier at New Iqra Groceries