Michael Gwin
Lake Stevens
Summary
Dynamic professional with a proven track record in operations management and customer service. Skilled in documentation, sales, and cultivating client relationships that drive repeat business. Eager to leverage these strengths to enhance organizational performance and client satisfaction.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Grade A Window Cleaning
Lake Stevens, WA
01.1998 - Current
- Managed daily operations of residential and commercial window cleaning services.
- Trained and supervised staff in safety protocols and effective cleaning techniques.
- Implemented customer feedback systems to enhance service delivery and satisfaction.
- Developed efficient scheduling processes to optimize workflow and minimize downtime.
- Cultivated relationships with clients, resulting in repeat business and referrals.
- Established quality control measures to maintain high standards of service excellence.
Bus Driver
Marysville School District
Marysville, WA
01.2015 - 06.2016
- Safely transported students to and from school and events, ensuring adherence to traffic laws and safety regulations.
- Conducted pre-trip inspections of buses, identifying and addressing mechanical issues to maintain operational readiness.
- Monitored student behavior during transit, implementing strategies to foster a respectful and safe environment.
- Communicated effectively with school staff regarding schedules, routes, and any changes affecting transportation logistics.
- Developed and maintained positive relationships with passengers and other drivers.
- Updated and maintained accurate trip logs and records.
Delivery Driver
UPS
Redmond, WA
10.2012 - 01.2013
- Operated delivery vehicles safely and efficiently to meet customer expectations.
- Managed daily route logistics to optimize delivery schedules and minimize delays.
- Collaborated with team members to maintain high levels of service quality and customer satisfaction.
- Conducted routine vehicle inspections to ensure compliance with safety regulations and operational standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Proficient operating scan tool
Sales Representative
Performance Nissan
Everett, WA
01.2010 - 12.2011
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of vehicles.
- Built strong relationships with clients, fostering loyalty through personalized follow-ups and support.
- Bought and sold cars for the dealership
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Representative
Acura Of Lynnwood
Lynnwood, WA
01.2008 - 06.2009
- Developed strong customer relationships to enhance client retention and satisfaction.
- Delivered product knowledge presentations to educate customers on vehicle features and benefits.
- Collaborated with management to implement sales strategies that improved team performance.
- Analyzed market trends to identify new sales opportunities and adjust tactics accordingly.
- Expanded customer base through cold calling, networking, and relationship building.
- Exceeded sales targets through effective planning and goal setting.
- Streamlined sales process, reducing time from lead to close.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts - Fire Science
Bellevue Community College
Bellevue, WAHigh School Diploma -
Lake Washington High School
Kirkland, WA06-1997
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Negotiation
- Customer service
- Sales Process
Timeline
Bus Driver
Marysville School District
01.2015 - 06.2016
Delivery Driver
UPS
10.2012 - 01.2013
Sales Representative
Performance Nissan
01.2010 - 12.2011
Sales Representative
Acura Of Lynnwood
01.2008 - 06.2009
Owner/Operator
Grade A Window Cleaning
01.1998 - Current
Associate of Arts - Fire Science
Bellevue Community College
High School Diploma -
Lake Washington High School