Michael Haddix
West,TX
Summary
Hardworking, reliable and dedicated professional with extensive experience at Holt Caterpillar. Skilled in construction equipment repair, fostering a Strong focus on team collaboration and adaptability to meet changing demands.
Diligent supervisor with solid experience in overseeing daily operations, enhancing team productivity and efficiency . Successfully managed shop workflow, and ensured adherence to safety regulations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Waco BCP/CCE Shop Supervisor
Holt Caterpillar
12.2013 - Current
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Trained new employees to ensure consistent service standards across the team.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Ensured adherence to company policies, and safety regulations.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Acquired and utilized proper tooling and materials to adhere to safety guidelines.
- Kept watchful eye on tooling inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored daily progress and work quality to provide guidance and direction to mechanics.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints, in person or on the phone.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Work overtime, and weekends to accommodate company needs.
Field Service Technician
Holt Caterpillar
06.2006 - 12.2013
- Responded quickly to maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Diagnosed and repaired problems with electrical, hydraulic, and mechanical systems. Would complete partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Worked with diverse types of weather and ground conditions. Worked overtime, and weekends to accommodate company needs.
Shop Service Technician
Holt Caterpillar
10.2005 - 04.2006
- Increased workshop efficiency by maintaining a clean and organized workspace for optimal productivity.
- Demonstrated versatility in servicing a wide range of heavy machinery types within relevant industry sectors.
- Collaborated with colleagues to complete complex repairs, promoting a positive work environment and team cohesion.
- Enhanced customer satisfaction by accurately diagnosing and repairing equipment malfunctions.
A/C Technician
Holt Caterpillar
04.2004 - 10.2005
- Developed strong relationships with clients through consistent communication and reliable service delivery.
- Contributed to business growth through positive word-of-mouth referrals from satisfied customers.
- Demonstrated expertise in working with a variety of HVAC brands, makes, and models efficiently.
- Maintained safe work environment by adhering to safety protocols and guidelines.
- Worked overtime, and weekends to accommodate company needs.
- Traveled to job sites for both scheduled and emergency appointments.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Kept, and filled out accurate records of time and materials used for each job to compile into service reports.
Education
Associates Degree - Diesel Mechanic
Texas State Technical College
Waco, TX05.1996
Skills
- Safety management
- Store operations
- Maintenance scheduling
- Employee scheduling
- Skilled in construction equipment
- Customer service
- Professional communication
- Skilled maintenance and repair
- Teamwork
- Reliability
Certification
- Class A DOT CDL License - [Timeframe]
Timeline
Waco BCP/CCE Shop Supervisor
Holt Caterpillar
12.2013 - Current
Field Service Technician
Holt Caterpillar
06.2006 - 12.2013
Shop Service Technician
Holt Caterpillar
10.2005 - 04.2006
A/C Technician
Holt Caterpillar
04.2004 - 10.2005
Associates Degree - Diesel Mechanic
Texas State Technical College
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