Michael Hallman
Fort Worth,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
Semi-Retired
Self
Fort Worth, TX
07.2022 - Current
- Actively applying and interviewing with companies where my vast knowledge would be an asset to any company.
Medicare Enrollment Specialist
HealthIQ
Plano, TX
04.2022 - 07.2022
- Counseled prospects and policyholders on coverage, limits and regulations.
- Sought out new clients and developed clientele by networking to find new customers.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Achieved repeat business and referrals through personalized services.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Unemployed
Texas Workforce Commission
Hurst, TX
02.2022 - 04.2022
- Actively searched for a position(s) where my knowledge would be an asset to my future employer.
- Pursued education to keep me on top of positions I was searching for.
Medicare Enrollment Specialist
e-Telequote Insurance
Clearwater, FL
06.2021 - 02.2022
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Unemployed
Texas Workforce
Hurst, TX
02.2020 - 06.2021
- Unemployed due to Covid-19 Pandemic.
- Actively researched and continuous applied for different work-scenarios.
Senior Customer Care Specialist
Tzell Travel Group of
Irving, TX
07.2018 - 02.2020
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Educated customers where applicable to alleviate need for future contact.
- Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
Corporate Travel Management
BCD Travel
Atlanta, GA
02.2006 - 04.2018
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Anticipated potential schedule conflicts and made alternate arrangements and reservations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
Education
Vocational - Swedish Massage Therapy
Texas Massage Institute
Fort Worth, TX09.2003
Vocational - Entry Level Travel Agent
International School of Aviation & Travel Academy
Arlington09.1996
Skills
- Project management
- Client relations
- Skilled negotiator
- Customer experiences
- Succession planning
- Product costing
- Team oversight
- Performance improvements
- Troubleshooting expertise
- Profit and loss accountability
- Networking abilities
- Sound judgment
- Employee scheduling
- Recruiting and hiring
- Vendor relationships
- Leadership and team building
- Economic analysis
- Budgeting and cost control strategies
- Communication skills
- Advertising and marketing
- Cross-functional team management
- Customer retention
- Calm under pressure
- Data review
- Process automation
- Customer relationship management
- Training and coaching
- Financial document control
- Cost analysis and savings
Timeline
Semi-Retired
Self
07.2022 - Current
Medicare Enrollment Specialist
HealthIQ
04.2022 - 07.2022
Unemployed
Texas Workforce Commission
02.2022 - 04.2022
Medicare Enrollment Specialist
e-Telequote Insurance
06.2021 - 02.2022
Unemployed
Texas Workforce
02.2020 - 06.2021
Senior Customer Care Specialist
Tzell Travel Group of
07.2018 - 02.2020
Corporate Travel Management
BCD Travel
02.2006 - 04.2018
Vocational - Swedish Massage Therapy
Texas Massage Institute
Vocational - Entry Level Travel Agent
International School of Aviation & Travel Academy