Michael Hamilton
District Manager
Davidson,NC
Summary
Dynamic leader with extensive experience in the quick service food industry, transitioning to a new opportunity. The results and awards speak for themselves with maximizing revenue and delivering superior customer service ratings. Key accomplishments include:
1. 3 Million Dollar Club, awarded for driving annual EBITDA over the $3 Million dollar mark. (2017, 2018, 2019, 2020, 2021, 2022, 2023)
2. Top Manager Award for delivering best customer service ratings in the company. (2012, 2013, 2014, 2015, 2016, 2017)
3. Top Steritech Award for averaging above 99% on all food and brand standard audits. (2015, 2016, 2017)
5. Leader of the General Manager Council for FGO.
Skilled in P&L management and performance analysis, I successfully implemented training programs that improved staff efficiency and compliance. A dedicated motivator, I foster team collaboration to achieve outstanding results in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys Operations
09.2025 - Current
- Oversaw daily operations to ensure efficiency and quality standards were met.
- Trained staff on food safety protocols and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
District Manager
Five Guys Enterprises LLC
08.2017 - 09.2025
- Led operational improvements, enhancing efficiency across multiple restaurant locations.
- Developed training programs for new district managers to ensure consistent brand standards.
- Analyzed sales trends and implemented strategies to boost revenue growth in assigned districts.
- Oversaw hiring processes, ensuring recruitment of qualified staff to meet operational needs.
General Manager
Five Guys Operations
12.2011 - 08.2017
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Ensured compliance with health regulations through regular inspections and training sessions.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2023
Skills
- Leadership and team building
- Conflict resolution
- Operations management
- Motivator and coach
- Organized with excellent time management
- P&L management
Certification
Serv-Safe Certified
Certified to Proctor Serv-safe exams
Timeline
General Manager
Five Guys Operations
09.2025 - Current
District Manager
Five Guys Enterprises LLC
08.2017 - 09.2025
General Manager
Five Guys Operations
12.2011 - 08.2017
Bachelor of Science - Business Administration
Southern New Hampshire University