Michael Hardy
Katy,Texas
Summary
Dynamic Service Advocate with a strong background at Target, excelling in customer service and complaint handling. Proven ability to enhance customer satisfaction through effective problem-solving and relationship building. Skilled in order fulfillment and proficient in point-of-sale systems, ensuring efficient and engaging shopping experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/Server
Andretti's Go Karting
Katy, TX
01.2025 - Current
- Greeted and seated guests, fostering a welcoming environment that encouraged repeat visits.
- Managed waitlist efficiently, enhancing guest satisfaction during peak hours.
- Assisted in coordinating special events, enhancing guest experiences through attention to detail.
- Collaborated with kitchen and service staff to ensure prompt food and beverage delivery, improving overall dining experience.
Service Advocate/order Pickup
Target
Katy, TX
08.2024 - 12.2025
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Facilitated seamless checkout experiences through proficient operation of point-of-sale systems.
- Collaborated with team members to maintain store cleanliness and organization, enhancing overall customer experience.
- Educated customers on promotional offers and loyalty programs, increasing engagement and satisfaction levels.
Server
Bj’s brewhouse
Katy, Texas
11.2024 - 02.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders and ensured accuracy for all menu items requested by guests.
- Assisted in training new staff on service protocols and menu knowledge.
Education
High School Diploma - Engineering
Cinco Ranch High School
Katy, TXNo Degree - Engineering
Houston Community College
Houston, TXSkills
- Customer service background
- Complaint handling
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Understanding customer needs
- Order fulfillment
- Complex Problem-solving
- Customer service
- Time management
- Multitasking Abilities
- Relationship building
Certification
- Food handler certification
- TABC certification
- Drivers license
Timeline
Host/Server
Andretti's Go Karting
01.2025 - Current
Server
Bj’s brewhouse
11.2024 - 02.2025
Service Advocate/order Pickup
Target
08.2024 - 12.2025
High School Diploma - Engineering
Cinco Ranch High School
No Degree - Engineering
Houston Community College