Dayanna Nolasco
Charleston,SC
Summary
Proven hospitality individual with a track record of enhancing customer satisfaction at Hilton Garden Inn Hotel through exceptional customer service and effective time management. Skilled in multitasking and team collaboration, consistently delivering high-quality service under pressure. Demonstrates expertise in food handling and maintaining cleanliness, contributing to a significant increase in repeat business; as well as a dedicated performer with innate sense of rhythm and penchant for movement. Skilled in different dance techniques and styles with understanding of dance notation or choreography. Flexible and coordinated with good sense of timing and musicality. Disciplined with relentless work ethic.
Overview
1
1
year of professional experience
Work History
Host/Server
Hilton Garden Inn Hotel
Charleston, SC
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Answered phone calls to take orders, give information and document reservations.
Cook
Hilton Garden Inn Hotel
Charleston, SC
04.2023 - Current
- Maintained clean and sanitary workspaces, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process..
Education
High School Diploma -
West Ashley High School
Charleston, SC06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Foreign language skills
- Hospitality and service industry background
- Cleaning and organization
- Food handling
Additional Information
- Competitive Dancer for one year.
- Trained at Dance Lab in different dance genres, such as Hip-Hop, Jazz, Tap, Ballet, and Contemporary for four years.
- Dance Performer on various Shows showcasing Dance Lab's company.
Languages
Spanish
Native or Bilingual
Timeline
Host/Server
Hilton Garden Inn Hotel
11.2023 - Current
Cook
Hilton Garden Inn Hotel
04.2023 - Current
High School Diploma -
West Ashley High School