Michael Harely
Pembroke Pines,FL
Summary
Customer-focused leader with a strong background in sales and staff management. Known for building collaborative teams and enhancing customer experiences, ready to leverage expertise to drive business success.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Farm Stores
01.2015 - 03.2025
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment focused on excellence.
- Enhanced customer experience through targeted promotions and exceptional service standards.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Led team training sessions to improve service standards and operational efficiency.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Server
Chilli's Grill & Bar, Flannigan's, Longhorn Steakhouse
04.2005 - 10.2014
- Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline order preparation and delivery processes.
- Trained new servers on menu offerings and efficient service techniques.
- Managed multiple tables simultaneously, enhancing guest experiences through attentive service.
- Resolved customer complaints effectively, maintaining positive dining environments.
- Implemented suggestions for menu improvements based on customer feedback and preferences.
- Mentored junior staff, fostering a collaborative team atmosphere focused on excellence in service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Electronic Engineering
Nova University
Broward County07-1993
Skills
- POS system operation
- Menu memorization
- High volume dining
- Suggestive selling
- Order management
- Menu presentation
- Item promotion
- Staff management
- Team oversight
- Sales leadership
Languages
Spanish
Limited Working
Hebrew
Native or Bilingual
Timeline
Owner/Operator
Farm Stores
01.2015 - 03.2025
Server
Chilli's Grill & Bar, Flannigan's, Longhorn Steakhouse
04.2005 - 10.2014
Bachelor of Science - Electronic Engineering
Nova University