Hi, I’m
Michael Harman
Madison,AL
Judge a man by his questions rather than his answers.
Voltaire
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
years of professional experience
Work History
Access Control SolutionsHuntsville, AL
Security and Network Specialist
06.2023 - 12.2023
Job overview
- Maintained thorough understanding of local area and wide area networking and components.
- Identified and immediately resolved issues with network devices.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Installed firewalls and VPNs to increase and manage client network security.
- Upgraded network software and hardware for optimized performance.
- Upgraded and expanded network systems and components.
- Completed remote repairs involving software solutions and hardware repairs.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Provided faculty and staff with security software and network configuration support.
- Configured and installed wireless controllers, routers and switches.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
Safe Haven Security ServicesMadison, AL
Installation Engineer
08.2018 - 03.2023
Job overview
- Wrote and revised maintenance procedures.
- Altered and modified designs to meet requirements and eliminate malfunctions.
- Designed budgets and cost estimates for projects with speed and accuracy while working closely with clients, drafters and employees to determine best courses of action.
- Troubleshot and diagnosed Qolsys equipment issues, quickly made plans for repairs and monitored use to rectify issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Communicated project requirements and areas for improvement in design review meetings..
- Planned many installation projects from beginning to end, focusing on timelines, budgets and mechanical feasibility
TargetMadison, AL
Asset Protection Associate
03.2010 - 08.2018
Job overview
- Wrote reports outlining activities and results.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Built professional relationships with local law enforcement and other related organizations.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
Education
Southwest Virginia Community CollegeRichlands, VA
Associate of Engineering from Computer Engineering
05.2004
Skills
- Equipment Installation
- Technical Direction
- Test Procedures
- Hardware Integration Planning
- Installation Planning
- Technical Writing
- CAD/CAM Software
- Switches and Routers
- Remote System Analysis
- Support Ticket System Management
- Help Desk Support
- Information Systems
- Problem Solving
- Project Management Knowledge
- Evaluation
- Administration
- Work Orders
- Mobile Devices
- VPN Configurations
- Voice Over IP
- Network Configuration and Support
- Installing Network Cable
- Firmware Upgrades Knowledge
- Helpdesk Administration
- Cisco Routers and Switches
- Bug Fixes
- Computer Hardware Knowledge
- Monitoring Tools
- Troubleshooting
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Security and Network Specialist
Access Control Solutions
06.2023 - 12.2023
Installation Engineer
Safe Haven Security Services
08.2018 - 03.2023
Asset Protection Associate
Target
03.2010 - 08.2018
Southwest Virginia Community College
Associate of Engineering from Computer Engineering