Toya Amado
Brooklyn
Summary
Proficient Network Installation Specialist with a strong focus on hardware installation, system configuration, and effective problem-solving. Committed to enhancing client satisfaction through efficient and tailored installation procedures.
Overview
16
16
years of professional experience
Work History
Network Installation Specialist
Planned Systems International
New York, NY
04.2015 - 02.2026
- Installed and configured hardware systems for optimal performance in diverse environments.
- Collaborated with cross-functional teams to ensure seamless project execution and client satisfaction.
- Developed and implemented installation procedures that improved efficiency and reduced errors.
- Trained junior staff on installation techniques and best practices, enhancing team capabilities.
- Conducted site assessments to identify specific client needs, tailoring installations accordingly.
- Managed inventory of installation materials, ensuring availability while minimizing waste.
- Led troubleshooting efforts, diagnosing technical issues and implementing timely solutions.
- Maintained up-to-date knowledge of industry trends and technologies to drive continuous improvement initiatives.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Enhanced customer satisfaction by providing efficient and accurate installation services.
- Consistently met or exceeded project deadlines while maintaining high-quality workmanship standards.
- Provided exceptional customer service through clear communication, timely responses, and professional demeanor during all interactions.
- Coordinated with other specialists to troubleshoot complex issues during installations, minimizing downtime for clients.
- Contributed to a positive work environment through proactive problem-solving and collaboration with colleagues.
- Reduced service call-backs by performing thorough system checks after installations.
- Earned recognition from management for consistently receiving positive feedback from satisfied customers postinstallation.
- Successfully managed multiple simultaneous projects through effective task prioritization and resource allocation.
- Streamlined installation processes for improved team productivity and time management.
- Identified opportunities for cost savings during installations without compromising quality or client satisfaction.
- Utilized technical expertise to quickly diagnose issues during installations, preventing delays in project completion times.
- Developed customized solutions for clients with unique requirements, resulting in increased customer loyalty.
- Install WMS printers at NYC Job Centers
- Document Site packages for the installation of WMS on desktops and additional WMS printers.
- Repair WMS printers if needed at the various Job Centers
Service Delivery Specialist
Unisys Corporation
Brooklyn, NY
12.2009 - 03.2015
- Managed service delivery operations, ensuring adherence to client requirements and quality standards.
- Led cross-functional teams to enhance service efficiency and streamline support processes.
- Developed and implemented training programs for new staff, improving onboarding effectiveness.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
Education
High School Diploma -
Louis D. Brandeis High School
New York06.1986
Skills
- Software installation
- Preventative maintenance
- Hardware installation
- Equipment installation
- System configuration
- Network setup
Timeline
Network Installation Specialist
Planned Systems International
04.2015 - 02.2026
Service Delivery Specialist
Unisys Corporation
12.2009 - 03.2015
High School Diploma -
Louis D. Brandeis High School