Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Work History
Member Service Representative
9 Months
Planet Fitness | 12.2025 - 09.2026
Assist members as needed during their gym experience also maintain cleanliness and maintenance on equipment
Unemployed
4 Months
Unemplyed | 07.2025 - 11.2025
Unemployed
Tow Truck Driver
11 Months
Arise Towing | 07.2024 - 06.2025
Operated tow truck safely to transport vehicles, ensuring compliance with traffic regulations.
Responded promptly to emergency calls, providing timely roadside assistance and support.
Conducted vehicle inspections pre- and post-tow to ensure operational safety and equipment functionality.
Maintained accurate records of service calls, documenting vehicle details and services rendered.
Collaborated with dispatch team to optimize response times and route efficiency for towing assignments.
Assisted in training new drivers on equipment handling and safety protocols for effective operations.
Unemployed
Unemployed Unemployed | 05.2024 - 05.2024
Self-motivated, with a strong sense of personal responsibility.
Truck Driver
1 Year 4 Months
Walmart | 12.2022 - 04.2024
Operated long-haul trucks to deliver goods efficiently across multiple states.
Conducted pre-trip inspections to ensure compliance with safety regulations and vehicle performance.
Maintained accurate logs of driving hours, vehicle maintenance, and delivery schedules.
Collaborated with dispatch teams to optimize routes and meet tight delivery deadlines.
Monitored fuel consumption and implemented strategies to reduce expenses during trips.
Resolved customer inquiries regarding delivery status and service issues promptly.
Assisted in developing best practices for load securing and cargo management techniques.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Operated with safety and skill to avoid accidents and delays.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Dropped and hooked trailers and changed configuration of equipment.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Truck Driver
3 Years 9 Months
Sentra Logistics 3680 44th St Suite 275 | 02.2019 - 11.2022
Trained new drivers on company policies, safety protocols, and operational procedures.
Maintained daily, legible DOT log book and submitted corresponding documents.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Bus Operator
2 Years 2 Months
Greyhound | 08.2017 - 10.2019
Operated multi-passenger buses, ensuring safe and timely transportation for diverse clientele.
Managed passenger interactions, addressing inquiries and resolving issues efficiently.
Conducted routine vehicle inspections to maintain safety standards and compliance with regulations.
Implemented best practices in route planning to enhance operational efficiency and reduce delays.
Education
High School Diploma
Marietta High School | 117 Whitlock Ave SW Marietta Ga 30060 | 06.1974
Skills
Customer service
Relationship building
Financial transactions
Customer support
Transaction processing
Escalation handling
Issue resolution
Membership renewals
Member account management
Member correspondence
Teamwork and collaboration
Computer skills
Accomplishments
Over 5 million miles safety awards numerous comments from member on how professional I am and always in proper attire
Certification
Several Safe Driving Awards and Accommodations from members