Michael Harris
Sunrise,FL
Summary
Organized Cable Technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
7
7
years of professional experience
Work History
Service Technician
AT&T Communications
07.2021 - Current
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained compliance with OSHA regulations, adhering to strict safety guidelines during all bucket truck operations.
- Collaborated with other technicians to complete complex projects within tight deadlines, ensuring customer satisfaction.
Manager
Sharp Impressions
10.2019 - 07.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Coconut Creek Automall
06.2017 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Saint Vincent College And Seminary
Latrobe, PA 05.2015 -
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Cable Management
- Workplace Safety
- Overhead Line Work
- OSHA Compliance
Timeline
Service Technician
AT&T Communications
07.2021 - Current
Manager
Sharp Impressions
10.2019 - 07.2021
Sales Associate
Coconut Creek Automall
06.2017 - 10.2019
Saint Vincent College And Seminary
05.2015 -
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