- Participating in various activities, including hiking, hunting, and fishing
- Participate in golf and slowpitch softball as recreational activities to maintain physical fitness
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Enjoy experimenting with different ingredients and flavors in the kitchen
MICHAEL HARRIS
Klamath Falls,OR
Summary
Dynamic and results-driven analyst committed to optimizing systems performance, reducing operational costs, and streamlining workflows. Skilled in timely software installations, tests, and troubleshooting to facilitate smooth system transitions and minimize downtime. Known for simplifying complex topics and processes to make technical interactions more approachable for average users. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills, poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities, experienced in handling numerous projects simultaneously while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ambulatory Quality Improvement Specialist
Sky Lakes Medical Center
01.2021 - Current
- Collaborated with departmental leaders to establish organizational goals, strategic plans and initiatives within the Epic EHR system.
- Participated in clinic go-lives and provided elbow support for those clinics on a daily basis.
- Epic-credentialed trainer for Ambulatory providers & support staff.
- Experience building Various SmartTools and Flowsheets.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Maintained current clinical knowledge by participating in hands-on patient care.
- Completed site visits to conduct assessments.
MA/CMA
Sky Lakes Medical Center
07.2016 - 01.2021
- Served as a resource for family members seeking advice about post-care instructions or follow up visits.
- Provided direct patient care including taking vital signs, administering medications, documenting symptoms, and preparing for exams.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Performed accurate data entry of prescriptions, laboratory results, diagnosis codes, and insurance information.
- Demonstrated ability to accurately enter patient information into electronic medical records systems.
- Answered telephones promptly while providing a high level of customer service to callers.
- Assisted physicians with routine procedures such as EKGs, vitals measurements, injections, and wound care.
- Developed excellent communication and interpersonal skills when interacting with patients and other healthcare professionals.
Patient Access Representative
Sky Lakes Medical Center
10.2015 - 07.2016
- Created new patient charts to include personal and insurance information and reason for visit.
- Resolved patient billing issues and collected payments.
- Reviewed charts for accuracy and completeness prior to patient visits.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Optimized patient satisfaction and provider time by scheduling appointments in person or by telephone.
- Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
Education
Some College (No Degree) - Graphic Design/Mobile App Development
Klamath Community College
Klamath Falls, ORSome College (No Degree) - Biological Sciences
Oregon Institute of Technology
Klamath Falls, ORSkills
- Workflow optimization
- Onsite visit experience
- Training implementation
- HIPAA compliance
- End-user training
- Application support
Certification
- EpicCare Ambulatory Certification - August 2023
- Data Courier/Content Management Badge - February 2024
- Epic Securities Certification - March 2024
- Former CMA (2016-2022)
Interests
Timeline
Ambulatory Quality Improvement Specialist
Sky Lakes Medical Center
01.2021 - Current
MA/CMA
Sky Lakes Medical Center
07.2016 - 01.2021
Patient Access Representative
Sky Lakes Medical Center
10.2015 - 07.2016
Some College (No Degree) - Biological Sciences
Oregon Institute of Technology
Some College (No Degree) - Graphic Design/Mobile App Development
Klamath Community College
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