Michael Harrison
Jacksonville,FL
Summary
Dedicated professional with extensive experience in customer interaction and dairy department management. Proven ability to enhance product presentation and streamline inventory processes, driving customer satisfaction and operational efficiency.
Overview
47
47
years of professional experience
Work History
Lunch Meat / Cheese Clerk
Publix Grocery Store
Jacksonville, FL
07.2010 - 06.2026
- Assisted customers with product selection and provided detailed cheese knowledge.
- Maintained cheese display freshness and organized product rotation for optimal quality.
- Collaborated with team members to streamline inventory management processes.
- Monitored stock levels and placed orders to ensure availability of popular items.
- Implemented a labeling system that improved product identification and reduced errors.
Store Manager
Gate Petroleum Company
Jacksonville, FL
05.2006 - 01.2010
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing waste.
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Fostered relationships with customers, resolving issues promptly to maintain high satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Grocery Manager
Publix Grocery Store
Jacksonville, FL
02.1990 - 03.1999
- Oversaw daily grocery operations, ensuring compliance with safety and health regulations.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Led team training programs, enhancing staff performance and customer service skills.
- Implemented efficiency initiatives, improving departmental workflow and reducing costs.
- Analyzed sales data to forecast trends and adjust inventory accordingly.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery Stocker
Publix Grocery Store
Jacksonville, FL
02.1979 - 08.1989
- Maintained organized stock levels to ensure optimal product availability for customers.
- Implemented efficient restocking procedures to enhance store operations and reduce downtime.
- Trained new staff on proper stocking techniques and safety protocols for warehouse efficiency.
- Collaborated with team members to streamline inventory management processes for improved accuracy.
- Conducted regular audits of stock items to identify discrepancies and maintain inventory integrity.
- Monitored product expiration dates and rotated stock to minimize waste and maximize freshness.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Education
High School Diploma -
Buchholz High School
Gainesville, FLSkills
- Product presentation
- Dairy department management
- Customer interaction
- Coordination of inventory
- Merchandising strategies
Languages
English
Full Professional
Timeline
Lunch Meat / Cheese Clerk
Publix Grocery Store
07.2010 - 06.2026
Store Manager
Gate Petroleum Company
05.2006 - 01.2010
Grocery Manager
Publix Grocery Store
02.1990 - 03.1999
Grocery Stocker
Publix Grocery Store
02.1979 - 08.1989
High School Diploma -
Buchholz High School