Michael Hart
Macon,GA
Summary
Enthusiastic and reliable employee eager to contribute to team success through hard work with technical and customer relations skills. Seeking permanent/long term employment from a great company offering a place to learn, grow, and excel.
Overview
10
10
years of professional experience
Work History
Service Supervisor
Middle Georgia Freightliner
Macon, GA
11.2014 - 10.2021
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided additional technical assistance to technicians when needed
- Monitored team's performance and gave feedback when necessary.
- Produced accurate customer cost and time frame estimates and clearly articulated charges to customers
- Wrote/submitted commercial truck/trailer wreck estimates to and handled receiving initial/supplemental payments from insurance companies
- Documented damage with photographs and detailed written descriptions.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Diagnosed and repaired electrical, mechanical, hydraulic, and pneumatic systems on many types of commercial vehicles/equipment.
- Last few years had many job titles(wore many hats)
Retail Parts Pro
Advance Auto Parts
Macon, GA
01.2011 - 07.2012
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor
- Provided assistance(technical and customer satisfaction related) to retail sales staff
Service Writer
Harley Davidson Of Macon
Macon, GA
10.2009 - 12.2010
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into [Software] database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Education
General Motorcycle Repair - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute
Orlando, FL11.2008
High School Diploma -
Rutland High School
Macon GA 05.2006
Skills
- Accurate Estimates
- Customer Account Management
- Order and Refund Processing
- Warranty Processing
- Diagnosis and Troubleshooting
- Power Tools and Equipment
- Complex Repairs
- Mechanical Aptitude
- Mechanical Diagnostics
- Tool and Parts Inventory Oversight
- Shift Scheduling
- Managing Operations and Efficiency
- Tool and Equipment Maintenance
- Office Administration
- Cash Register Operations
- General Computer Software/Hardware Operations and Repair
Hobbies include
Enjoy engineering electrical systems, constructing pneumatic systems, programming plc's, networking, and computer repairs in my spare time
Timeline
Service Supervisor
Middle Georgia Freightliner
11.2014 - 10.2021
Retail Parts Pro
Advance Auto Parts
01.2011 - 07.2012
Service Writer
Harley Davidson Of Macon
10.2009 - 12.2010
General Motorcycle Repair - Motorcycle Maintenance And Repair Technology
Motorcycle Mechanics Institute
High School Diploma -
Rutland High School
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