Michael Hashman
Commerce City,CO
Summary
Dynamic Service Director with a proven track record at John Elway Cadillac Of Park Meadows, enhancing customer satisfaction through strategic initiatives and staff development. Skilled in workflow optimization and effective communication, I foster teamwork and resolve issues swiftly, driving performance improvements and achieving high service delivery standards.
Experienced with overseeing service lane operations and maintaining high standards of customer service. Utilizes strategic planning and effective communication to ensure seamless workflow and client satisfaction. Track record of successful team leadership and resolving complex issues efficiently.
Overview
13
13
years of professional experience
Work History
Service Lane Manager
Stevinson Toyota West
05.2025 - Current
- Managed service lane operations to enhance customer satisfaction and streamline processes.
- Coordinated scheduling of service appointments, optimizing workflow efficiency.
- Trained team members on customer service best practices and operational procedures.
- Assisted in developing promotional strategies to increase service lane traffic and revenue.
- Resolved customer inquiries and complaints promptly, fostering positive relationships with clients.
Service Advisor
Clearwater Toyota
01.2023 - 05.2025
- Assisted customers with inquiries, providing accurate information on services and products.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Documented customer interactions in management software to maintain service records.
- Handled billing processes, verifying accuracy of invoices before customer review.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Service Advisor
Lakeland Toyota
08.2022 - 01.2023
- Trained new team members on customer service protocols and operational procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Courtesy Toyota Of Brandon/Asbury Automotive
02.2022 - 08.2022
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
Stevinson Toyota West
09.2015 - 02.2022
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Service Director
John Elway Cadillac Of Park Meadows
03.2013 - 09.2015
- Directed service operations to enhance customer satisfaction and streamline processes.
- Implemented strategic initiatives resulting in improved service delivery standards.
- Mentored team members, fostering professional development and enhancing operational efficiency.
- Analyzed service metrics to identify areas for improvement and drive performance enhancements.
- Oversaw budget management, ensuring resource allocation aligned with strategic objectives.
Education
High School Diploma -
Skyline High School
Longmont, CO05-1989
Skills
- Staff training and development
- Workflow optimization
- Positive attitude
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Reliability
- Effective communication
Timeline
Service Lane Manager
Stevinson Toyota West
05.2025 - Current
Service Advisor
Clearwater Toyota
01.2023 - 05.2025
Service Advisor
Lakeland Toyota
08.2022 - 01.2023
Service Advisor
Courtesy Toyota Of Brandon/Asbury Automotive
02.2022 - 08.2022
Service Advisor
Stevinson Toyota West
09.2015 - 02.2022
Service Director
John Elway Cadillac Of Park Meadows
03.2013 - 09.2015
High School Diploma -
Skyline High School