Michael Hayer-Riddick
Charlotte,NC
Summary
Results-driven Lead Clerk specializing in operational efficiency and team leadership. Experienced in supervising stocking processes and training staff, ensuring high standards in customer service and inventory management. Proven ability to solve problems and foster team collaboration, enhancing daily operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Lead Stock Associate / Diary Associate
Foodlion Grocery Store
Concord, North Carolina
10.2022 - Current
- Coordinated inventory management to maintain optimal stock levels and reduce shortages.
- Supervised stocking procedures to ensure product availability and organization.
- Trained new staff on proper stocking techniques and safety protocols.
- Assisted in receiving shipments and verifying product accuracy upon arrival.
- Read orders to verify attributes and quantities of merchandise.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Collaborated with other departments regarding promotional activities or special events which may require additional stock support.
Lead Clerk
Harris Teeter Grocery Store
Charlotte, North Carolina
08.2021 - 10.2022
- Supervised daily operations to optimize workflow and improve customer experience in grocery store.
- Trained new staff on customer service protocols and store policies to ensure consistent service quality.
- Provided product recommendations and addressed customer inquiries effectively.
- Accurately processed transactions at cash register, ensuring financial integrity.
- Answered phone calls, emails, and other inquiries from customers or vendors.
- Developed training materials for new staff on departmental policies and procedures to enhance onboarding process.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC06-2026
Skills
- Inventory management
- Order verification
- Stock replenishment
- Stock organization
- Inventory tracking
- Stock rotation
- Efficient unloading
- Inventory distribution
- Team leadership
- Staff training
- Workload prioritization
- Team collaboration
- Organizational skills
- Problem solving
- Customer engagement
- Cash management
Timeline
Lead Stock Associate / Diary Associate
Foodlion Grocery Store
10.2022 - Current
Lead Clerk
Harris Teeter Grocery Store
08.2021 - 10.2022
Associate of Arts -
Central Piedmont Community College