Michael Hayes-Endiape
San Diego,CA
Summary
Motivated and detail-oriented professional with experience in customer service, team collaboration, and maintaining high standards in fast-paced environments. Proven ability to handle diverse tasks, solve problems efficiently, and deliver exceptional service. Seeking opportunities to further develop skills and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Maintenance Ambassador
Downtown San Diego Partnership
01.2023 - 02.2024
- Represented downtown San Diego by maintaining cleanliness, safety, and positive community relations
- Collaborated with team members to ensure public spaces were clean and welcoming for residents and visitors
- Developed strong teamwork and communication skills, consistently projecting a professional image on and off duty
Guest Advocate
Target
08.2021 - 09.2022
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Investigated and resolved customer inquiries and complaints quickly.
Team Member
McDonald's
10.2020 - 06.2021
- Provided efficient customer service by managing front-of-house and drive-thru operations, assisting an average of 150+ customers daily
- Worked collaboratively in a high-paced environment to ensure smooth operations and timely order fulfillment
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
No Degree - Cognitive Psychology
San Diego City College
San Diego, CA06-2028
High School Diploma -
Abraham Lincoln High School
San Diego, CA06-2020
Skills
- Cash handling and point-of-sale systems
- Customer service and conflict resolution
- Team collaboration and communication
- Problem-solving and adaptability
- Time management and multitasking
- Product knowledge
Timeline
Maintenance Ambassador
Downtown San Diego Partnership
01.2023 - 02.2024
Guest Advocate
Target
08.2021 - 09.2022
Team Member
McDonald's
10.2020 - 06.2021
No Degree - Cognitive Psychology
San Diego City College
High School Diploma -
Abraham Lincoln High School
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