Michael Heineman
Deptford Township,NJ
Summary
Resourceful Installation Project Manager bringing proven record of success in coordinating installations. Handles issues proactively to mitigate risks and maintain schedules. Works with internal and on-site teams to resolve concerns and sustain customer satisfaction.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Installation project manager
Norman carpet one
Conshohocken, Pennsylvania
10.2023 - Current
- Prepared the paperwork for the sub-contractors
- Met with installers daily to review jobs to ensure they have all the the proper paperwork and materials to complete the installation
- Visited job sites to monitor workmanship
- Solve any problems that would arise during the installation process
- Collection of any remaining payments at the end of the project
- Process all subcontractor invoices
- Interviewed and hired sub-contractors
- Communicated with store management and sales team to train staff on installations practices
- Scheduled all installations in a timely matter
- Reviewed estimator's blueprints and plans to ensure the proper materials were properly specified for the job.
Installation project manager
Avalon Flooring
Cherry Hill, New Jersey
05.2017 - 10.2023
- Prepared the paperwork for the sub-contractors
- Met with installers daily to review jobs to ensure they have all the the proper paperwork and materials to complete the installation
- Visited job sites to monitor workmanship
- Solve any problems that would arise during the installation process
- Collection of any remaining payments at the end of the project
- Process all subcontractor invoices
- Interviewed and hired sub-contractors
- Communicated with store management and sales team to train staff on installations practices
- Scheduled all installations in a timely matter
- Reviewed estimator's blueprints and plans to ensure the proper materials were properly specified for the job
Project Estimator
Avalon Flooring
Woodbury, Nj
05.2017 - 10.2018
- Assisted in resolving disputes between contractors regarding changes in scope of work or additional costs associated with projects.
- Negotiated contracts with vendors for best possible prices while maintaining quality standards.
- Actively participated in meetings with clients, architects, engineers and other stakeholders involved in the project planning process.
- Worked closely with clients to understand their needs and develop scope of work documents.
- Responded quickly and efficiently to customer inquiries about pricing, availability, delivery times.
- Reviewed designs and drawings to identify any potential risks or discrepancies in order to provide accurate estimates.
- Developed full-scope estimates for use in project bidding and design-build projects.
- Maintained up-to-date knowledge of industry trends, pricing fluctuations, and new materials and technologies.
- Obtained bids from vendors and subcontractors to make cost-effective selections.
- Consistently followed up with customers to determine satisfaction levels.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Addressed client inquiries regarding bid details, providing clear explanations of cost drivers.
- Checked construction plans against actual field conditions to prepare estimates.
Department Manager flooring
Lowes Home Improvment
Mantua, NJ
11.2014 - 05.2017
- Ensured compliance with company policies and relevant regulations.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Handled shift overstock, restocking and inventory control.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Science - Business
Camden County College
Blackwood, NJ 09.2011 - 06.2013
Skills
- Project management
- Quality control
- Conflict resolution
- Cross-functional collaboration
- Budget monitoring
- Installation assessment
- Technical direction
- Problem solving
- Effective communication
- Time management
- Safety compliance
- Scheduling proficiency
- Subcontractor management
- Project closeout
- Design review
- Installation expertise
Timeline
Installation project manager
Norman carpet one
10.2023 - Current
Installation project manager
Avalon Flooring
05.2017 - 10.2023
Project Estimator
Avalon Flooring
05.2017 - 10.2018
Department Manager flooring
Lowes Home Improvment
11.2014 - 05.2017
Associate of Science - Business
Camden County College
09.2011 - 06.2013