Michael Helt
Tucson,AZ
Summary
Critical thinking effectively resolves technical issues through troubleshooting Cheerful and upbeat professional with history of exceeding expectations when helping customers, Calm and composed in stressful situations and capable of reducing customer anxiety. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
GEICO
06.2019 - 03.2022
- Provide service to policy holders with state coverages and proof of insurance and billing needs
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Security Guard
Arizona inn
02.2018 - 06.2019
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
- Patrolled Inn facility every night to look for suspicious activities
- Immediately responded to guest concerns and requests and quickly handled all issues
- Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Laundry Worker
Tuscon medical center
03.2017 - 02.2018
- Cleaned and assisted with preventive maintenance of washers, dryers and other equipment
- Moved loads between machines, operated ironing equipment and folded laundered items
- Transported soiled laundry to washers to be pre-treated and cleaned
- Picked up and delivered clean and soiled bedding and clothing
Parts Manager
Royal Automotive Group
01.2014 - 07.2017
- Produced timely and accurate reports to help senior management with key decision-making
- Researched and identified alternative vendors with better prices to save company money Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Established individual parts inventory levels to balance levels for maximum inventory turns
- Received, examined and reshelved returned parts.
Education
High School Diploma -
Rincon High School
Tucson, AZ2010
Skills
- Diagnosis and Troubleshooting Windows 10
- Laptop and Pc hardware Troubleshooting
- End user Troubleshooting
- Customer service (8 years)
- Friendly and Patient
- Issue and Resolution Tracking
- Organizational Skills
- Analytical and Methodical
- Customer Service Process Improvement
- Reading Comprehension
- Customer Consulting
Certification
A+ certified Computer Technician (2022)
Timeline
Insurance Agent
GEICO
06.2019 - 03.2022
Security Guard
Arizona inn
02.2018 - 06.2019
Laundry Worker
Tuscon medical center
03.2017 - 02.2018
Parts Manager
Royal Automotive Group
01.2014 - 07.2017
High School Diploma -
Rincon High School
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