Michael Hendershot
Hillsdale
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dunhams Sports
Jackson
12.2023 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on product knowledge and customer service standards.
- Oversaw inventory management, ensuring product availability and stock accuracy.
- Implemented visual merchandising strategies to enhance product displays.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Conducted regular store audits to ensure compliance with company policies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Profit Center Manager
Travel Centers Of America
Fremont
06.2023 - 11.2023
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Supervised staff scheduling to optimize workforce effectiveness and coverage.
- Oversaw inventory management to maintain stock levels and minimize shortages.
- Coordinated training programs for new employees to enhance service skills.
- Implemented safety protocols to ensure compliance with health regulations.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Fostered teamwork among staff to create a positive work environment and improve morale.
- Collaborated with senior management on strategic planning initiatives.
- Investigated customer complaints regarding product quality or service delivery issues; took corrective action when necessary.
- Monitored daily sales activities to identify areas for improvement and develop strategies to maximize profits.
- Developed and maintained a comprehensive budgeting system to ensure financial objectives were met.
- Established operational protocols for each profit center that ensured compliance with applicable laws and regulations.
- Assessed staffing needs and recruited qualified personnel; trained new employees in company policies and procedures.
- Conducted regular meetings with staff members to review progress, discuss opportunities, and provide guidance as needed.
- Analyzed competitors' pricing structures in order to adjust own prices accordingly while staying competitive.
- Organized and oversaw the day-to-day operations of multiple profit centers, ensuring accurate recordkeeping.
- Coordinated with vendors to ensure timely delivery of materials at competitive prices.
- Analyzed customer feedback data to identify trends in product performance and customer satisfaction.
- Reviewed monthly financial statements for accuracy; identified discrepancies or potential risks.
- Resolved conflicts between departments or personnel related to resource allocation or other matters.
- Ensured proper inventory levels were maintained at all times by monitoring stock levels on a daily basis.
- Monitored team performance against established key performance indicators.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed competitors and market trends to facilitate business growth.
Assistant Store Manager
Dollar General
Hillsdale
10.2019 - 06.2023
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on product knowledge and customer service standards.
- Oversaw inventory management, ensuring product availability and stock accuracy.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted regular store audits to ensure compliance with company policies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
MBA - Business Administration
Spring Arbor University
Spring Arbor, MI11-2013
Bachelor of Arts - Biology
Spring Arbor University
Spring Arbor, MI05-2009
Skills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Cash handling
- Staff scheduling
- Staff supervision
- Team building
- Retail operations
- Relationship building and management
- Customer service management
Timeline
Assistant Store Manager
Dunhams Sports
12.2023 - Current
Assistant Profit Center Manager
Travel Centers Of America
06.2023 - 11.2023
Assistant Store Manager
Dollar General
10.2019 - 06.2023
MBA - Business Administration
Spring Arbor University
Bachelor of Arts - Biology
Spring Arbor University