Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Michael Henderson

Cameron,WV

Summary

Team-player and dedicated Cashier and Camping Outfitter with history of delivering excellent customer service in busy retail settings. Great product knowledge and strong customer engagement skills to promote seamless store operations.

Overview

1
1
year of professional experience

Work History

Camping Outfitter

Cabela's
Wheeling, WV
06.2024 - Current
  • Greeted customers to determine wants or needs.
  • Provided technical advice on product selection and usage to customers in person or over the phone.
  • Assisted customers with selecting the most appropriate outdoor gear for their needs.
  • Encouraged additional purchases with excellent cross-selling abilities.
  • Gave demonstrations on how to use and maintain equipment.
  • Resolved any customer complaints in a professional manner.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ensured store shelves were stocked with a wide variety of merchandise.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Collaborated with other staff members to ensure smooth daily operations in the department.
  • Cleaned shelves, counters, and tables to maintain an organized department.

Cashier

Cabela's
Wheeling, WV
09.2023 - 06.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, and floors.
  • Performed other duties as assigned by management.
  • Verified customer age requirement for ammo and age required items.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Making sure each customer leaves my register 100% satisfied and has knowledge of all the store has to offer. Including our in-store warranties, and in-store credit card applications.

Education

Biblical Studies

PennDel School of Ministry
Irwin, PA
05-2027

High School Diploma -

Cameron High School
Cameron, WV
05-2023

Skills

  • Customer Inquiries
  • Customer Relations
  • Checkout Oversight
  • Customer Assistance
  • Building Customer Loyalty
  • Cashier Training
  • Age Verification
  • Employee Relations
  • Employee Engagement And Motivation
  • Customer Service Excellence
  • Store Opening/Closing Procedures
  • Stock Rotation
  • Cash Handling And Security
  • Store maintenance
  • Product Knowledge
  • Excellent Communication
  • Reliability
  • Honest and Dependable

Affiliations

  • Young adult bible study at my church.
  • Avid hunter and fisherman.
  • Working out and staying healthy.
  • Regularly playing musical instruments such as guitar, piano, and drums

Accomplishments

  • Won gear-guard of the month multiple times.
  • Enrolled in honors classes throughout high school.

Languages

German
Limited

Timeline

Camping Outfitter

Cabela's
06.2024 - Current

Cashier

Cabela's
09.2023 - 06.2024

High School Diploma -

Cameron High School

Biblical Studies

PennDel School of Ministry

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Michael Henderson